Senior Account Manager, Commercial Lines

Classification: Salary-Exempt
Location: Worcester, Wellesley or Franklin, MA
Job Type: Full Time, Hybrid

Great opportunity with a well-established, Five Star Accredited Insurance Agency! Voted as one of the Best Agencies to Work for through the Insurance Journal. As an integral part of our Commercial Lines team at Deland, Gibson, the Senior Account Manager will work closely with clients, providing peace of mind through proactive service. The successful candidate will be a team player with excellent organizational skills and attention to detail.

Responsibilities Include (but are not limited to):

• Advise and consult clients on coverages and risk reduction strategies
• Work closely with our insurance carrier partners
• Handle policy changes and coverage questions, keeping up to date on rates and forms
• Maintain high level of communication and build effective relationships with clients
• Accurately input data into information systems and update the information as needed
• Monitor client policy life cycle
• Support the organization's mission, values and strategic initiatives

Our Ideal Candidate Has:

• Minimum 7 years of Commercial Lines Account Management experience at an Independent Insurance Agency
• MA P & C License
• Exceptional customer service skills
• Strong interpersonal skills, able to work with all levels of the organization effectively and efficiently
• Strong problem-solving skills to assist with customer resolutions
• Must be self-motivated and have great attention to detail
• Proficient in Microsoft Office Suite
• Familiarity with Applied Epic preferred

What We Offer:

• Collaborative work environment
• Work-Life Balance
• Comprehensive time-off package including vacation, holidays, sick and personal days
• Health Insurance, Dental, Vision, 401K and more
• Hybrid schedule
• Opportunity for continuing education, subsidized by DG

Deland Gibson Core Values:

• We Work with Urgency
• We show Compassion
• We are Life-Long Learners
• We Have Grit
• We Innovate

About Deland, Gibson:
Established in 1900, Deland, Gibson is a Massachusetts insurance agency that has thrived working as a trusted advisor for its client base. Through a handful of subtle name changes over the past century Deland, Gibson has maintained its identity as an industry-leading insurance and risk management advisor.