Position Summary

Delaware County Community College (DCCC), located in Delaware County (Marple Campus), and PA CareerLink® is looking for a talented and dedicated Case Manager to join our team of diverse higher education professionals.
The Case Manager at PA CareerLink®, is responsible for providing comprehensive support and guidance to individuals seeking employment and career development services.
This is a grant funded position and continuation of this assignment, compensation, and benefits are subject to grant terms and availability of funds.
The Case Manager at PA CareerLink® has internal contacts college-wide and external contact with visitors, and the general community. This position has access to sensitive personal and financial information and is expected to handle such information confidentially and with integrity and professionalism. This position is expected to represent Delaware County Community College in a professional manner and promote a customer service approach. The Case Manager at PA CareerLink® reports to the PA CareerLink® WIOA Program Manager and participates in Center and college-wide events, meetings, and activities, as necessary.

Essential Functions

• Intake Coordination: Conduct thorough intake interviews with new customers to understand their employment background, career goals, skills, and immediate needs. Provide personalized pre- enrollment career advising and orientation to PA CareerLink® services, resources, and programs, ensuring customers are aware of available options.
• Resource Referral: Assess customers' needs and determine appropriate referrals to internal and external partners, service providers, or community resources to address their specific goals and challenges.
• Connect job seekers with additional support services, such as vocational training, educational opportunities, or community resources, to address any barriers to employment.
• Enrollment Management: Review program eligibility criteria and requirements for customers seeking enrollment in PA CareerLink® programs, workshops, or training opportunities. Verify customers' qualifications based on program guidelines, ensuring they meet necessary criteria for participation.
• Collect and review required documentation from customers, such as identification, proof of residency, income verification, or other supporting materials, to complete enrollment processes accurately.
• Resource Referral: Identify and address barriers that may hinder customers’ employment prospects, such as lack of education, skills gaps, transportation issues, childcare needs, housing instability, or health concerns. Connect customers with various resources and services to overcome barriers, including training programs, educational opportunities, support services, community resources, and government assistance programs.
• Work Readiness Activities: Assist staff with work readiness activities, including workshops, skills training sessions, job search assistance, resume building, interview preparation, and soft skills development.
• Monitoring Progress: Case managers monitor clients' progress toward their employment goals, track participation in program activities, and adjust service plans as needed to ensure success. They document client interactions, services provided, and outcomes in accordance with program requirements.
• Follow-Up Support: Provide follow-up support to customers for 12 months after they have exited the program or secured employment to ensure their continued success. This may include providing ongoing guidance, addressing any challenges that arise, and connecting clients with additional resources as needed.
• Data Management: Maintain accurate and up-to-date records of client interactions, services provided, and outcomes achieved using the Commonwealth Workforce Development System.
• Participate in interactive, on-site meetings during normal business hours and on a regular basis; regular on-site PA CareerLink® office hours.
• Other duties as assigned.

Experience & Education

Qualified candidates will have a minimum of 1 years of related experience working in a career counseling, workforce development, or a related field role in a professional setting; prior experience working in a career center, school or community college environment is preferred. High School diploma or equivalent; or equivalent combination of education, technical training, and related experience is required. Associate degree preferred.

Supplemental Information

Background Clearances: Act 153 Clearances (Act 34 PA Criminal Background History, Act 151 PA Child Abuse History, Act 114 FBI Clearance); Verification of educational credentials
For immediate consideration, interested candidates can apply online at https://www.schooljobs.com/careers/dccc
DCCC offers a great competitive salary, with an outstanding benefits package which includes: Medical, Dental, Vision, and Prescription Drug for all benefit eligible employees; College Paid Disability and Life Insurance; Flexible Spending Accounts; 403(b) Defined Contribution Retirement Plans (5% Employee Mandatory Contribution and a 10% Match by the College); Generous PTO, Holiday and Winter Break Schedule; Tuition Waiver & Tuition Reimbursement; and a Four (4) Day Work Week Each Summer; Professional Development Opportunities; and a Supportive Work/Life Balance Campus Environment.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Delaware County Community College strongly encourages applications from members of traditionally under-represented groups. DCCC promotes an organizational culture and structure that honors diversity through integration of the principles of access, inclusion and most importantly equality.
DCCC fosters a work environment and a learning community focused on student success by delivering quality, affordable, and responsive educational opportunities in a technologically rich and supportive environment. We celebrate differences and commit to an “open door” policy for individuals with varying levels of knowledge, skills, experiences, and needs. By embracing diverse collegial perspectives, we seek to make inclusivity, teamwork, and respect the foundation for our students to reach their academic goals and on staff to thrive professionally. DCCC is an equal employment opportunity employer, valuing diversity, equity, and inclusion.