21 Customer Service Specialist (Cosmetic Ingredients) Jobs in Mahwah, NJ
Delica North America is Hiring a Customer Service Specialist (Cosmetic Ingredients) Near Mahwah, NJ
DOL Status: Full-Time Location: Mahwah, NJ
Reports to: Operations Manager Department: Operations
Pay range: $40.00-$48.00 per hour
The Customer Service Specialist supports Mibelle Biochemistry’s day-to-day operations and plays a pivotal role in ensuring seamless operations by managing sales processes, coordinating logistics, and providing exceptional customer service. This is an on-site position that oversees order processing, inventory management, and transportation logistics, and ensures that customer orders are processed efficiently, accurately, and promptly.
About Delica North America And Mibelle BiochemistryDelica North America, Inc. is the operating arm of several popular brands sold by Migros, a large, popular Swiss retailer. Migros sells everything from food to cosmetics to clothing and more. Mibelle Biochemistry (local operations based in New Jersey) produces cosmetic and nutritional active, organic ingredients used in products sold by Migros and other retailers in the US and abroad.
Community, responsibility, and pioneering spirit – these values shape our corporate culture.
As part of the Migros Group, our employees benefit from progressive employment conditions, flexible working models, a large network, and a sustainable corporate policy, among other things.
A few of our benefits offerings include:
- 100% employer-paid options for:
- Health, dental, and vision insurance
- Basic life / AD&D insurance
- Short-term disability insurance
- Long-term disability insurance
- 401(k) retirement plan with employer match
- Paid vacation
- Paid holidays
- Purchase Order Administration
- Handle incoming cosmetic orders accurately and efficiently
- Enter orders into the Order Processing System and check for accuracy and pricing. Ensure receipt of correct invoices and request revised purchase orders from customers as needed via the appropriate customer portal.
- Inventory Management
- Oversee and track stock levels and developments
- Logistics Management
- Coordinate transportation and delivery logistics and invoice customers when orders ship
- Address and unravel complex logistic challenges as they emerge.
- Sales Administration
- Generate sales reports and analyze data to identify trends
- Coordinate sales promotions and marketing activities
- Collaborate with sales representatives to ensure customer satisfaction
- Support the sales team with administrative tasks
- Assist with sales forecasting and planning initiatives
- Accounts Payable
- Review accounts payable register for accuracy, enhance company budgets and enforce financial policies and processes
- Ensure payment credits are applied correctly and correspond with vendors regarding billing and payments
- Accounts Receivable
- Maintain detailed records by following up with customers on outstanding invoices while providing excellent customer service to resolve inquiries or issues.
- Prepare reports to track customer interactions and invoice statuses
- Other Duties
- Communicate effectively with internal teams and external partners to maintain Relationships
- Ensure compliance with relevant regulations and standards.
- Manage the warehouse safety program
- Supervise and serve as backup for the Warehouse Attendant (This includes, but is not limited to, physically assisting with lifting, packaging, and shipping packages, as needed)
- Support and serve as backup for the Operations Coordinator
- Additional duties as needed
- Bachelor’s Degree in Business, Marketing, and Sales, or commensurate experience in a related field required;
- 5 years of experience in Sales Administration;
- 1 years of experience in inventory management and supply chain logistics
- Demonstrated knowledge of business and sales management
- Cosmetic ingredients industry experience is strongly preferred
- Experience with ERP systems and processes. SAP experience is strongly preferred
- Must be able to pass a pre-employment background check and drug screen
- Must be legally authorized to work in the US
- Must be willing and able to work on-site at our office and warehouse in Mahwah, NJ
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Job Summary
Full Time
Restaurants & Catering Services
$58k-75k (estimate)
06/23/2024
07/21/2024
delicanorthamerica.com
Upper Marlboro, MD
<25
Restaurants & Catering Services
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The job skills required for Customer Service Specialist (Cosmetic Ingredients) include Customer Service, Planning, Customer Satisfaction, Communicates Effectively, Initiative, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist (Cosmetic Ingredients). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist (Cosmetic Ingredients). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist (Cosmetic Ingredients) positions, which can be used as a reference in future career path planning. As a Customer Service Specialist (Cosmetic Ingredients), it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist (Cosmetic Ingredients). You can explore the career advancement for a Customer Service Specialist (Cosmetic Ingredients) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
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Step 3: View the best colleges and universities for Customer Service Specialist.
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