Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team!
We are currently seeking experienced and driven candidates just like you to serve as a Sales & Operations Assistant for our dual branded Courtyard and Residence Inn hotel located on Wolf Road just minutes from Albany International Airport.
We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today - we're waiting to hear from you!
Job Responsibilities
As a Sales & Operations Assistant you will provide administrative support to the hotel and be the liaison between the Sales and Events Office and the hotel Operations Team
Your specific duties in this role will include:
•Serve as a point-of-contact for guests organizing and attending meeting events at property
• Act as a point of contact for the Group Sales Office and Area Sales teams
• Assist Sales Managers on area blitzes and client visits as needed.
• Perform various administrative tasks, i.e. set up house accounts and billing information. Prepare internal and external correspondence, i.e., contracts, proposals, group resumes, and event orders.
• Maintain current and accurate files, i.e. client files.
• Answer all incoming phone calls in a friendly, courteous and timely manner using the appropriate greeting.
• Distribute reports and information from the Sales & Events office to the property Management team, i.e. meeting room functions, events.
• Respond to customer inquiries in a timely fashion as needed.
• Act as a liaison between the hotel and sales to ensure successful events.
• Make individual guest reservations as needed.
• Assist with Direct Bill accounts invoicing and payment processing.
• Maintain and order appropriate level of sales collateral.
• Receive group room "gift bags" for distribution at the Front Desk
• Assist in other hotel departments as needed; i.e. Front Desk, Bistro
• Maintain a thorough knowledge of hotel staff, room locations, room rates, hours of operation, amenities and selling strategies.
• Assist with communication with the hotel operations team and Managers to ensure a seamless guest experience.
• Ensure basic knowledge of hotel departments and purpose in fulfilling guests' needs.
• Assist in all aspects of hotel events to include day to day coordination.
• During meetings ensure arrangements are to guest specifications and to ensure satisfaction
• Utilize software system for generation of necessary documents and changes as needed.
• Ensure detailed knowledge of the hotel meeting space, group dynamics and event details.
• Attend Banquet Event Order meetings and resume meetings as needed
• Recommend special outside services to guests when required.
• Multi-task and prioritize multiple requests and information; time management skills are necessary.
• Prepare internal and external correspondence; Special projects as assigned by General Manager.
• Assist in maintaining the cleanliness of the sales office and surrounding areas.
• Assist in checking all fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.
Job Requirements
We are looking for a self-motivated Sales & Operations Assistant with a strong work ethic and a drive to exceed expectations. They should be passionate about the guest service experience, but also have an eye for detail. It is also important that you have excellent communication, interpersonal and presentation skills as well as the ability to establish rapport with guests and colleagues.
Specific qualifications for the role include:
• 6 months to 1 year related experience
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills
Benefits
As a Sales & Operations Assistant with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It's the kind of company where many of our associates come for a job, but stay for a career-the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.
Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.
•Compensation $16.00 per hour
• Comprehensive benefit packages for full-time positions
• Hotel room discounts at our locations around the globe
• Discounts on food and beverages
• Professional development and advancement opportunities