JOB DESCRIPTION - Hybrid Dallas, Texas

Manage Workload within the Track | Collaborate with product vendor | Conduct impact analysis Oracle Cloud Knowledge - Order Management, Supply Chain Costing, OTM (Oracle Transport Management), Manufacturing, Maintenance
Functional Area business process knowledge of Supply Chain Track
Bachelor s degree in Computer Science, Supply Chain Management, or a related field
Release management and regression testing
Oracle Cloud hands on experience with configuration, triage and problem/incident resolution across Supply Chain track
Work closely with business stakeholders to gather requirements and transform them into Oracle Fusion SCM solutions.
Participate in daily stand-up Supply Chain meetings (and weekly/monthly meetings)
Manage all activities within the track including prioritization of incidents and enhancements for Supply Chain track
Triage and resolve high priority functional tickets (incidents and problems)
Co-ordinate with business user(s) if more details are needed on the tickets
Coordinates with business users on new enhancements and collaboratively helps the business prioritize new enhancements
Responsible for end user satisfaction
Conduct impact analysis for new releases on Supply Chain track
Collects business requirements and coordinates with functional analysts on design elements, effort estimations and delivery
Manages service levels for the Supply Chain track
Update business users in case of risks of missing service levels
Manage and track Oracle SRs for the Supply Chain track
Work with the Delivery Manager to escalate SR's not getting desired attention