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Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Service Desk Manager-Project Delivery Manager you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.
Work you’ll do/Responsibilities
·As a Service Desk Manager, you will be responsible for managing the Service Desk team, Managing CIM function, Managing NOC Function, Managing SLAs, Managing Reporting, Managing IVR and telephony queues
·This is a large multi year project, that provides operate service from Infrastructure to application for one of our leading Consumer industry clients.This client is looking to transform their Operate business and leap frog into the future by adopting GenAI and AIOps capabilities.
The Team
Our Core Technology Operations (CTO) team offers differentiated operate services for our clients with solutions to help organizations scale and optimize critical business operations, drive speed to outcome, deliver business transformation, and build resilience in an uncertain future. Our operate services within CTO include:
·Foundry Services: Operate services providing flexible, recurring resource capacity for client initiatives, projects, tasks, and enhancement
·Managed Services: Operate services that provide ongoing maintenance, monitoring, and optimization for IT/Engineering applications & products
Qualifications
Required
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
Full Time
$97k-124k (estimate)
06/29/2024
08/01/2024