Overview

The Chick-fil-A Support Center is launching a new project-based role that is part of the Culture Experience Services Team within the Culture department. This Project Full-time role is a TEMPORARY, full-time position up to a maximum of 36 months.

This Project Full-Time Specialist position will support Archives as we look to innovate and grow our Archives strategy and experiences. We are looking for a highly skilled individual who can help cast a vision and strategy for the Archives and the new Archives space. This position will also partner with the principal team leader and rest of the Archives team in leading tours, helping with research questions and other projects outlined in the job responsibilities and requirements.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

Cast vision and strategy for Archives and a new Archives space with the team

Develop and implement the Archives tour into an innovative and interactive experience for Operators, team members, staff, and special guests

Identify new processes that will help the team be more efficient

Partner with Taylor workshops and the Archivist on creating culture cases throughout the different buildings

Participate in roadmap development

Connect Operators, team members, staff, and other special guests to Chick-fil-A's history in a fun an engaging way

Track and manage Archives budget

Using interview skills, interview and collect stories from current and past CFA staff members

In conjunction with the business analyst, build portal content in the Digital asset management system

Document and report team stats

Guest Service: Ensures that Operators, team members and guest remain top priority

Organization: Ability to organize, prioritize assignments and meet deadlines. Strong self-starter

Communication: Ability to represent the Company effectively in by delivering guest service that enhances the reputation and image of the company

Flexibility: In scheduling to meet the needs of the business. Ability to change or adapt work practices, priorities or to reschedule activities in response to changing conditions or multiple work demands

Servant spirit, with a strong desire to help wherever is needed

Strong execution skills and follow-through with minimal supervision; a sense of personal ownership to get things done

Ability to manage multiple responsibilities and prioritize appropriately

Highly organized and able to compile, manage and track details, events, and data in an organized manner that allows for quick access

Ability to be trusted with confidential information

Minimum Qualifications

Bachelors Degree or relevant experience

Up to 3-Year Project Assignment

Five (5) years of experience in business strategy

Strong communication, interpersonal, organizational, and teamwork skills

Demonstrated ability to achieve significant results while working independently and with minimal supervision

Responsible, driven, team player, who loves interacting with people from around the globe

Ability to communicate effectively in a wide range of contexts

Preferred Qualifications

Must have at least four (4) years creating innovative attraction experiences for guests, clients, or employees

At least four (3) years of creative writing and storytelling

Project Management

Exceptional customer service skills, be comfortable speaking publicly, and standing, extended periods of time

Facilitating/ presenting to large groups virtually and in-person

Masters Degree

Chick-fil-A restaurant experience highly preferred

Minimum Years of Experience

5

Travel Requirements

10%

Required Level of Education

Bachelor's degree or equivalent experience

Job FunctionHuman Resources/People

Position TypeExperienced Professionals

Requisition ID2024-16660

Posting Location : LocationUS-GA-Atlanta