REQ#: RQ178440 Requisition Type: Regular Your Impact Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense's mission to keep our country safe and secure. Job Description JOB DESCRIPTION The Information Technology (IT) Service Desk Technician provides first line technical and customer support services. The Technician ensures that professional support and response standards are met and maintained. Assist customers with questions regarding account administration, distribution of software, system and network status, CAC access, password requests, media validations and general questions via telephone, web, email, face to face or by the Service Desk ticketing system. The responsibilities include responding to Level I technical support incidents and service requests. Perform troubleshooting procedures and solve technical problems on computer hardware equipment, software, computer devices, components, network devices, and network connectivity. This includes, but is not limited to, MS Windows Desktop, laptops, thin clients, zero clients, scanners, printers, MS Office products, MS Exchange and various commercial and government software. Remote access to client PCs. Create and maintain network accounts using Active Directory. Process and manage customers' request using the ITSM Ticketing system. Works closely with all tasks areas to continuously improve customer support and customer satisfaction. Qualifications * DoD Service Desk/Help Desk experience preferred.
* Experience with personal computer hardware and software troubleshooting.
* Experience with ACD and ITSM ticketing software.
* Technical proficiency with Microsoft Operating Systems and Microsoft Office Suite.
* Active Directory and Microsoft exchange experience preferred.
* Demonstrate a high level of customer focus to include professional telephone etiquette.
* The ability to effectively communicate with all levels of technology users and leadership.
* Experience working in a highly visible, constantly changing, fast paced, high level government environment supporting military, government and contractor personnel is desired. SECURITY CLEARANCE REQUIREMENT: * Must currently possess an active DoD Secret Clearance with TS/SCI eligibility. REQUIRED CERTIFICATIONS: * Current active 8570 IATII certification (ie. CompTIA Security CE) Work Requirements .cls-1{fill:none;stroke:#5b6670;stroke-miterlimit:10;stroke-width:2px} Years of Experience 3 years of related experience * may vary based on technical training, certification(s), or degree .cls-2{fill:none;stroke:#5b6670;stroke-miterlimit:10;stroke-width:2px} Certification Security , CE - Sec CE Travel Required Less than 10% .cls-3{fill:none;stroke:#5d666f;stroke-miterlimit:10} Citizenship U.S. Citizenship Required Salary and Benefit Information The likely hourly rate for this position is between $51,000.00 - $69,000.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. View information about benefits and our total rewards program. About Our Work We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.