Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000 professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Are you looking to make an immediate impact where you can help our clients solve their business challenges? Deloitte's Core Business Operations (CBO) portfolio operates at the center of our client's business. By joining our team, you could help C-suite and program leaders transform their organization and accelerate mission execution through emerging and disruptive technologies, innovative business models, retooled program operations and industry-driven solutions.
Work You'll Do

• Primary Role : Serve as the first point of contact for technical assistance via phone, email, or chat.
• Troubleshooting : Perform remote troubleshooting using diagnostic techniques.
• Problem Resolution : Guide customers through problem-solving processes for initial issue resolution.
• Documentation : Log details of inquiries, issues, and resolutions; maintain activity reports and customer data.
• Customer Follow-Up : Ensure systems are functional post-resolution and gather feedback to enhance service.
• Installation Support : Assist with new hardware and software installations and configurations.
• Maintenance Duties : Conduct preventive maintenance and updates for software and hardware.
• Skills Required : Proficiency with computer hardware, desktop operating systems, basic network troubleshooting, and excellent communication skills.

The team
Our Core Technology Operations group enables differentiation and focused growth for large-scale infrastructure, data center, and operations projects. We take part in operation services for our clients with emphasis on automation and delivery excellence. Our core capabilities include: IT Operations Delivery & Management, Customer Experience Enhancement, Operations Transformation, transportation modernization, and Emerging Technology platforms such as drones and 5G networks.
Qualifications
Required

• Bachelor's degree in computer science, information systems, or other technology-related field
• 2 years of Service Desk or relevant IT experience
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Available to working onsite in Washington DC 2-3 days a week

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $68,000 to $102,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation:
https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
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