Why DelRicht Research?

Would you love to be a part of the cutting edge of healthcare and science innovation? Do you want to be an influential part of a rapidly growing team? Are you looking for a position that has sustainable opportunity for professional growth? If the answer is yes, then DelRicht Research might be the right opportunity for you! We are a clinical research company dedicated to providing an excellent customer experience to all patients that participate in our clinical trials. Our clinical trials provide new treatment options for our patients and, ultimately, our goal is to get new medications and medical devices FDA approved! We hold our team members to a high standard of excellence and are looking for energetic, positive, quick learners to be a part of our team.

DelRicht Research has been recognized as one of New Orleans Top Workplaces for 2023 and 2024!This is a testament to our unwavering commitment to creating an exceptional work environment that fosters growth, collaboration, and employee satisfaction.

NOTE:This is an onsite M-F position based at our Charleston location. No remote or hybrid seeking applicants please. Preference will be given to local candidates.

Who We Are

DelRicht is a clinical research company dedicated to providing an excellent customer experience to all patients that participate in our clinical trials. Our clinical trials provide new treatment options for our patients and ultimately our goal is to get new medications and medical devices FDA approved! We hold our team members to a high standard of excellence and are looking for energetic, positive, quick learners to be a part of our team. Presently our network stretches across 33 sites throughout the United States in 18 states.

Clinical Research Coordinator’s Main Objective: Overall, the Clinical Research Coordinator is responsible for providing quality, excellent patient care and a great experience for our patients in our clinical research studies and assisting the Site Manager in leading and developing the site and team.

• Patients have a fun, positive and comfortable experience at our clinic
• Patient visits are accurate and efficient
• Patient recruitment and enrollment into clinical trials
• Seeing to it that all clinical trial protocols are being adhered to 100% of the time
• Maintain site audit readiness at all times
• Assist Central Quality Assurance Team and Site Manager with Quality Assurance
• Lead and main point of contact for Sponsors and CROs for all studies
• Ensuring Sponsors and Clients have amazing customer service when they are onsite at our clinic and assuring we are always providing clear, constant communication with them when they are off site
• Maintaining Physician Trust - You are seen as a go to, knowledgeable resource to our physicians including ensuring the physician is well informed of their schedule and updated on all current clinical trial patients and protocols

Skills needed to win:

• Required: 6 months experience in a patient-facing healthcare setting 
• Required:B.S or B.A from any accredited university in any degree or transferrable experience
• Preferred: 1 year of customer service experience 
• Preferred: Proficiency in clinical competencies including phlebotomy 
• Preferred: Tech savvy - we are a Google and Mac company 
• Prior clinical research experience is not required (but wonderful if you have it, of course!)

The right candidate will:

• Be self motivated! Energetic! Positive!
• Focus on providing exceptional patient care and creating memorable experiences
• Make sure client satisfaction is a primary focus and that the client is able to achieve and exceed their goals
• Believe in high quality and have a high standard of compliance to our study protocols
• Be remarkably organized
• Be skilled at problem solving
• Manage multiple tasks and clinical trials efficiently
• Accept ownership of tasks from inception through completion and assume responsibility for personal success
• A great, coachable attitude and a willingness to learn
• Enjoyment of a fast-paced working environment 
• Coffee drinkers preferred. Tea drinkers accepted.

DelRicht Research’s Core Values: Production, Humility, Consistency

Production:

• We deliver on our promises
• We have a bias towards action: we value independent problem solving
• We proactively over deliver: we can act without being told what to do and we always have new ideas that will be heard and will improve the company

Humility:

• We support each other relentlessly
• We always have enthusiasm: we exhibit passion and excitement about our work which leads to everyone having a ‘can do’ attitude
• We embrace change: we are excited to always be growing and moving the organization forward which means change is the norm for us
• Coachable: we all love to learn, we are willing to be taught and will adapt quickly

Consistency:

• We always are able to execute: we get it right the first time and promote ‘touch it once’ accuracy
• We have persistence: we demonstrate the tenacity and willingness to go the distance to get something done
• We are calm under pressure: we can maintain stable performance when under heavy pressure or stress

Team Perks & Benefits at DelRicht Research:

• Medical, Dental, Vision 
• Generous Paid Time Off that builds throughout your career with the company
• No nights or weekends 
• 401K ( discretionary match/profit sharing)
• Exceptional quarterly bonus plan that clearly outlines your bonus potential per quarter and giving the team the visibility and control to maximize earnings by hitting team goals
• Voluntary travel to nationwide conferences to learn about new clinical studies (US based, all expenses paid - who doesn't like free travel?)

Job Type: Full-Time 40 hrs 

Visit our website linked below to learn about our company and current clinical trials, see patient testimonials, and check out our careers page!

Website: www.delrichtresearch.com

Patient Testimonials: https://delrichtresearch.com/testimonials/

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.