566 Customer Service Manager Jobs in Raleigh, NC
Delta Electronics Americas is Hiring a Customer Service Manager Near Raleigh, NC
elta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide.
Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies, and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.
Oversee and manage all incoming orders (Trading and Direct) for the Industrial & Automation Strategic Business Platform. Team is responsible for processing over >$10M/mo in sales orders, with a vast list of technical products, working with regional sales managers, Delta Factories, Distributors, OEM and System Integrators. Organize the team to best meet the needs of Delta and the customers, while hiring, training, and managing team performance.
Job Responsibilities/Objectives
Daily management of customer service team and assigned customer accounts, developing procedures and implement strategies to meet customers' needs and improve service quality.
Oversee processing of sales orders from PO receipt through to invoice payment. Including drop shipments from Delta Factories.
Liaison with all internal departments, especially Purchasing, Planning and Logistics to guarantee our customer commitments are delivered on-time and in-full.
Reports information to Management and Sales Team using Excel functions such as (Spreadsheets, Pivot Tables, VLOOKUP and Charts)
Assist Accounts Receivable teams in resolving outstanding invoice issues
Assist RMA teams on the exceptions to the regular flow
Hire, train and mentor new CS employes, maintain a team-oriented environment where members can excel and grow
Key Competencies: (Delta Leadership Qualities/Functional Competencies….)
- Customer Service and Sales Support Experience
- Team Management/Leadership.
- SAP or similar ERP experience, for processing sales orders, product availability and back order check
- Proficiency with PC and Microsoft Office, Excel proficiency is a must
** The candidate who has these key competencies will actually deliver superior performance on the position
Skills Needed
- Experienced computer software user for multiple platforms. MS Office (Outlook, Excel, Word and Power Point) and ERP systems (SAP preferred).
- Excellent typing and data entry skills; attention to detail and accuracy.
- Effective communication skills, both oral and written, with experience in customer facing exposure.
- Knowledge of management/leadership methods and techniques
- Establish collaborative team atmosphere. Teamwork is a key factor.
- Time management and organizational skills, with ability to prioritize critical tasks.
- Self-motivated, critical thinker, possessing a highly driven, professional mindset towards customer.
- Ability to think strategically, troubleshooting, and multi-tasking skills
Job Qualifications
Minimum Requirements
5 years experience in customer service or business operations leadership environment .
Preferably in Industrial related area
Preferred qualifications
Industrial Automation/Technology work environment related experience
College degree
Job Summary
Full Time
$97k-125k (estimate)
07/03/2024
07/31/2024
The job skills required for Customer Service Manager include Customer Service, Leadership, Commitment, Microsoft Office, Team Management, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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