We are seeking an enthusiastic and highly motivated technician to support our North American Automated Guided Vehicle (AGV) fleet. This role would provide remote, second level customer support. You will work closely with customers, other customer support technicians, and project engineers to resolve customer issues. Ideal candidates will possess basic knowledge of electronics, hydraulics, software, and networking. The employee can be based anywhere in the continental USA. What we offer: Career Development Competitive Compensation and Benefits Pay Transparency Global Opportunities Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The base pay range for this role is estimated to be $45,000 - $97,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills. Tasks and Qualifications: This is What you Will Do in This Role: Provide remote, second level customer support Assist project and technical engineers in integration of new systems Assist technical and development personnel in application quality testing Work to install, commission, and test installation of material handling solutions Provide specified technical support to customers on-site What We Are Looking For: Bachelor's degree (BS, BIS, CIS, or IT degree preferred) At least 3 years' in similar role/field Material Handling background is a plus, but not required A background in mechanics, electronics, or software Willingness to travel approximately 10% of the time. Ability to participate in an on call rotation during non-business hours. If you want to be part of keeping the world moving, the KION Group is the right place. Across more than 100 countries worldwide, our solutions improve the flow of material and information within factories, warehouses, and distribution centers. KION´s success is based on our more than 42,000 committed international employees. With our international brands Linde Material Handling, STILL and Baoli and the regional brands Fenwick, and OM, the KION Group represents the highest possible level of technology and service expertise in the area of forklifts and warehouse technology. Dematic with its automated material handling solutions improve the intralogistics processes in warehouses, production and distribution. We offer interesting jobs and exciting international career opportunities, both in our regional and global operating units and in our overarching group functions within an innovative, forward-looking and fast-growing sector. Our culture is driven by our corporate values: Integrity, Collaboration, Courage and Excellence.