37 Technical Support Specialist Jobs in Anchorage, AK
DenaliTEK is Hiring a Technical Support Specialist Near Anchorage, AK
Role Overview:
As a Technical Support Specialist at DenaliTEK, you'll play the role of the unsung hero, providing exceptional technical assistance to our valued customers. Whether it's troubleshooting perplexing error messages or guiding users through intricate setups, your adept problem-solving skills and commitment to customer satisfaction will be at the forefront.
What You'll Do:
- Offer prompt and effective technical support through various channels, including onsite visits, phone calls, and emails.
- Diagnose and resolve hardware and software issues swiftly and efficiently.
- Collaborate closely with fellow tech-savvy colleagues to tackle escalated problems collaboratively.
- Document and track customer interactions meticulously to facilitate continuous improvement and refinement.
- Reside in Anchorage or be willing to move to Anchorage upon hire.
- Proven experience as a Technical Support Specialist or similar role.
- A love for deciphering the mysteries of technology with a customer-first mindset.
- Excellent communication skills - you can explain complex tech jargon in plain English.
- Familiarity with a variety of operating systems, software, and hardware.
- A genuine passion for staying up-to-date with the latest tech trends.
- 401(k) Retirement with company contribution
- Medical Insurance - with 100% of employee's premium paid by the company
- Dental and Vision Insurance - with 100% of employee's premium paid by the company
- Paid Time Off - 4 weeks per year plus 7 holidays
- Reimbursements - auto mileage, cell & Internet and parking fees
Job Summary
Full Time
$76k-98k (estimate)
06/15/2024
07/01/2024
denalitek.com
ANCHORAGE, AK
25 - 50
1991
TODD CLARK
<$5M
IT Outsourcing & Consulting
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About DenaliTEK
DenaliTEK is a company that has evolved from one simple vision; we believe every technology experience must be business driven, well planned and predictable; the actual costs should match the budget. Complementing our standard IT offerings, DenaliTEK leverages three specific services to meet our vision: Flat-Fee Support Services, Design and Project Planning and long-term Technology Management Plan for each of our clients. Flat-Fee Support Services ensure that your monthly IT costs are predictable and Design and Project Planning is a comprehensive approach to your technology initiatives. The Te...chnology Management Plan is tailored to your specific business needs and reviewed with you quarterly. Engaging with each other at this level, while allowing DenaliTEK to be your single outsourced IT department, is the key to a successful, long-term partnership. At DenaliTEK we are proactive by design. We continually evolve to deliver a best in class technical and business experience and we take pride in our high level of client satisfaction. Our mission: Earn long-term relationships by optimizing our clients business technology strategy, embodies our belief that earning a long-term, valued relationship with each client is the key to mutual success.
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The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/25/2022: Altoona, PA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
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Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
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A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
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Technical support specialists provide computer support for organizations or businesses.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
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Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
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To become tech support, at minimum, an associate degree or certification with on-the-job training.
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Be an Oracle Certified Associate.
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Step 3: View the best colleges and universities for Technical Support Specialist.
