JD

This Role will sit within the Staffing Office under the Resource Management Organization Business for Citi. The Resource Management Organization Staffing Office functions as a centralized model in provision of Citi’s Technology and Non-Technology organization to deliver a best in class service to its clients. The Program utilizes a centralized Recruiting structure to engage staff augmentation contractor resources for the firm. The model facilitates speed to market and the ability to obtain top talent in the marketplace. In addition, cost savings are achieved through leveraging buying power, and risk is mitigated as a result of a consistent set of processes and procedures in alignment with Corporate Due Diligence requirements. The onboarding and off boarding of contractor resources is also centralized allowing for repeatable processes, which foster expedient cycle times. The streamlined process allows for resources to start their engagements within the required timeframes so there is no impact to project deliverables.

The Onboarding Coordinator will have accountability of a high-volume product line within or across Business Units across the globe

JOB PURPOSE

• Develop relationships with users across the business (Hiring Managers, Procurement, HR) in order to successfully onboard all contractor roles within the designated BU in NAM.

• Performs on-boarding, maintenance and offboarding activities for the Non-Employee Management System (NEMS).

• Maintenance of system data during non-employee life cycle.

• Investigate data.• Understand and ensure compliance against Citi Policies regarding non-employee management.

• Follow documented processes regarding non-employee management.

• Working as part of a team providing assistance to a wide spectrum of Senior Stakeholders.

• Acting as the first point of contact for queries from clients and escalating as appropriate for resolution.

• Managing a high-volume workload of queries to resolution through emails, telephone calls and instant messaging tools.

• Delivering/enhancing process improvements, automation, quality/controls around operational and team excellence.

• Responsible to audit the non-employee onboarding documents to ensure compliance with established procedures.

• Ensuring all data quality issues are being taken care of as per the Data Quality program.

• Responsible to build the projects contracts into Citi's vendor management system and ensure their milestones amounts do not exceed the aggregate budgets.

• Review total hours allotted on the contracts for any Time & Material resources and ensure record created does not exceed allotted hours/budget.

• Participate in discussions around process improvement, procedure enhancement and offer suggestions for improvement.

KNOWLEDGE/EXPERIENCE

• Previous Financial Services/Banking/Onboarding/Staffing industry and Vendor Management systems.

• Minimum 2 Years’ experience of working in an admin or business office environment with the use of in-house computer systems.

• Minimum 1 Year experience of Relationship management - including internal and external clients/stakeholders to demonstrate ability to provide excellent customer service.

• Experience of using Microsoft Office tools (at least Word, Excel, Outlook and instant messaging tool) to present data and/or create reports.

• Technical/associate degree in Business Administration.

• Risk and control knowledge.