We are looking for a Patient Service Representative in Cape Coral, FL 33914 to join our team by providing a high level of patient service and satisfaction while operating in a team-based environment. This person will be a support person to all of the staff members and patients in his/her office. They will greet patients, handle patient inquiries, make appointments, and assist with the administrative team, while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. All aspects of the job require an exceptional level of customer service and communication skills. Candidates are required to have 1 years of dental office experience.

Hours: Monday- Friday 8:00AM- 5:00 PM

The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to DCA Policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voice-mail on a daily basis
• Maintain a clean and friendly waiting area for patients

• Experience working in a dental health-care office
• Knowledge of insurance plans (HMO/PPO)
• Experience answering telephone
• Must have exceptional customer service skills

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