Our client is a growing, global dental laboratory with great stability and a generous benefit package. Our client operates in multiple locations throughout North America. With a focus on Quality, Value, and Legendary Customer Care, our client is dedicated to building strong and lasting relationships with their dentist clients and their team members. Our client is adding a key role to their team. They are looking for an experienced, determined, high energy, well-organized leader to join the company in the East Bay location (this is not a remote role). See more details below.

This role will oversee all aspects of the day-to-day operations of the laboratory. The role will be responsible for effective planning, delegating, coordinating, staffing, organizing, and decision making to attain desirable profit-making results and customer satisfaction.

Primary Responsibilities:

• Ensure laboratory maintains and manage relevant proficiency and quality control standards
• Ensure individualized customer service, communication, and directly interact with customers in resolving issues as necessary including a system to monitor customer maintenance and plan for meeting industry standards for customer retention
• Measure and regularly communicate the operational performance (cost, quality, time, customer issues) through effective metrics and related capabilities (i.e., processes, systems, data)
• Hire, train, engage, empower, develop and mentor laboratory staff
• Establish and conduct a professional employee evaluation system for rating performance, goal setting, and providing regular feedback to the staff members
• Establish a regular system of staff communicationincluding production/team huddles, team meetings, and all-lab communication
• Establish performance goals in collaboration with the Companys Senior Executive Leadership team
• Establish, deploy, and continuously improve a standard, consistent way of managing laboratory to facilitate continued company growth
• Establish and manage departmental budget/P&L in coordination with CEO/CFO
• Assist in a plan for developing a sales and marketing strategy that integrates with the corporate sales team to attain budgeted sales revenue goals
• Plan and execute ongoing productivity improvement strategy across the laboratory operations, leveraging internal and external best practices
• Collaborate and interact with other departments such as R&D, human resources, accounting and IT to establish and refine efficient and effective processes while ensuring the company's operational priorities are aligned with the company strategy
• Ensure Operations-related data, analysis, and guidance are provided in the preparation of bids for potential customer contracts as well as strategic partner initiatives
• Assist in the development of and ensure accountability for production department materials and labor budgets
• Attend trade shows, meetings, and other events as required
• Ensure that safety protocol and safe practices are being followed throughout the laboratory
• Minimize material waste and control material costs in conjunction with the finance department

Qualifications:

• Bachelors Degree in Management, Business, or equivalent work experience. CDT or equivalent preferred
• 5 years in a leadership experience at the senior management, large dental laboratory/industry experience required
• Direct experience defining, deploying, and continuously improving operations and management processes
• Laboratory Information Management System (LIMS) software & Customer Relationship Management (CRM) software
• Operations Management: 5 years (Preferred)
• Senior Management level: 5 years (Preferred)
• Occasional travel required

Our client has the following to offer:

• Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays
• Flexible working hours
• Career advancement opportunities
• Relocation Assistance available

If you feel that you meet the minimum qualifications, we invite you to apply. Should you meet the minimum requirements, a member of Dental Team Finder will coordinate an interview with you to review your qualifications and answer additional questions about the role and expectations. Thank you for your interest and we look forward to potentially meeting you!