Description

Gallery Host I, Part-Time (Temporary)

POSITION PURPOSE:

Gallery Hosts are positioned throughout galleries and other public areas of the Denver Art Museum. They keep people and objects safe, make all visitors feel welcomed and well cared for, and help visitors experience the museum in ways that will engage, delight, and inspire them.

This is a temporary part-time position which begins 9/25/2024 and runs through 2/17/2025. Part-Time Gallery Hosts work from 16 to 32 hours per week. If offered a position, applicants must be available for New Employee Orientation on September 25, 2024, 9:00am-4:00pm as well as two days of Visitor Operations Orientation September 26 and 27, 2024 10:30am-4:30pm.

This position reports to the Senior Manager of Visitor Operations.

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Diligently provide customer service to the diverse community of visitors. 
• Ensure that the artwork is not touched or damaged. 
• Engage and interact with visitors in the galleries. 
• Answer visitors’ questions and provide information and tools to enhance their experience at the museum.
• Complete provided training and maintain basic knowledge about the museum’s collections, exhibitions, programs, activities, buildings, and etiquette.
• Uphold museum policies and handle difficult visitor situations with poise, respect, and diplomacy.
• Attend daily team meetings.
• Follow museum procedures to respond to and report accidents, injuries, suspicious activity, and hazardous situations.
• Understand the DAM’s safety policies and emergency procedures and be ready, willing, and able to assist with evacuations and other emergency situations.
• Communicate timely and effectively with the leadership team through email, two-way radio, or in-person meetings.
• Check email and other team communication platforms daily.
• Available to work a flexible schedule based on the museum’s staffing needs, including availability on both weekend days and evenings as needed.
• Consistent usage of the Racial Equity Lens in day-to-day operations 
• Yearly goals setting to support Racial Equity Roadmap initiatives. 

Qualifications

QUALIFICATIONS (Education, Experience, Skills, etc.):

• Minimum of a high school diploma or GED. 
• Applicants should be 18 or older.
• Knowledge of museums and art/art history encouraged.
• Multilanguage applicants are strongly encouraged.  
• Solid interpersonal and communication skills
• Ability to focus and be vigilant in a busy environment and self-regulate during periods of slower activity.
• Proficient with basic iPad and computer functions
• Ability to interact effectively and diplomatically with diverse groups of people, including visitors, staff, and volunteers.
• Able to read, understand, follow, and apply all Denver Art Museum policies. 
• Able to take direction and also work well independently.
• Able to work well in both team and independent settings. 

WORKING ENVIRONMENT/PHYSICAL ACTIVITIES:

• Ability to walk and/or stand on post in galleries for long periods of time.
• Clearly hear a normal conversation, or radio traffic in a typical gallery environment.
• Ability to lift and operate/discharge a 10lb fire extinguisher.
• Ability to climb building stairs for emergency and evacuation purposes.
• Ability to see distance and space relationships.
• Ability to see peripherally; the ability to distinguish and identify different colors preferred.

MATERIAL & EQUIPMENT USED DIRECTLY:

Two-way radio, iPad, uniform items (all provided).

Position type: This position is not covered by a Collective Bargaining Agreement with AFSCME-CWU.

Pay: The hiring hourly/salary range for the position is $19.00-$23.75 based on experience. A $0.50 language differential is available for hours worked for candidates who have Spanish speaking proficiency.

Benefits: A free RTD Eco Pass. A free DAM Family Membership. 4-hour personal day plus sick time. Employee Assistance Program. Subscription to Headspace, 403(b) Retirement Plan with immediate eligibility to contribute and those who meet the requirements after one year, will qualify for the 3% non-elective contribution and 2% match program plus lots of perks! This position is based at the Denver Art Museum, which only has pay to park options.

NOTE: The DAM prioritizes adaptability and a human-centered work environment. We are happy to consider accommodations to the position. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. We believe in cultivating an environment where there is diversity of perspectives, in hopes that we can all thrive in an inclusive environment.

We know that searching for a job can be stressful so we would like to give you an overview of the process to manage expectations. This role will require a panel interview that will be held in-person at the DAM. The position will close on September 6, 2024.

If offered a position, applicants must be available for New Employee Orientation on September 25, 2024, 9:00am-4:00pm as well as two days of Visitor Operations Orientation September 26 and 27, 2024 10:30am-4:30pm.

Other training days will be scheduled based on your given availability.  

DENVER ART MUSEUM:

As an institution, we believe the Denver Art Museum is both a platform for and an amplifier of the voices of people of all races. We acknowledge that Black lives matter and communities of color – Latinx, Indigenous, Black, and others – have been underrepresented in art museums over decades, both internally and externally. We are committed to elevating all voices, artworks and perspectives and strive to support racial equity inside and out.

We prohibit discrimination against any person or organization based on age, race, sex, color, creed, religion, national origin, sexual orientation, transgender status, gender identity, gender expression, ancestry, marital status, veteran status, political service or affiliation, genetic information, or disability, as well as any other status protected by federal, state or local law.

We strive to provide a professional and positive work environment for our employees. The Museum expressly prohibits any form of employee harassment on the basis of age, race, sex, color, creed, religion, national origin, sexual orientation, transgender status, gender identity, gender expression, ancestry, marital status, veteran status, political service or affiliation, genetic information, disability or any other applicable status protected by federal, state or local law. Actions based on these or any legally protected characteristic will not be tolerated.

We encourage the freedom of gender expression and/or gender presentation. As an institution, we do not create barriers that may prevent any employee from expressing behaviors, mannerisms, interests, and appearances that represent their authentic personality or culture. Qualified candidates are expected to exemplify the DAM’s internal values, which include being dynamic, respectful, inclusive, creative, and curious. The ability to maintain effective and positive working relationships with visitors, employees, volunteers, representatives of public and private entities, policy making bodies, and contractors is critical to the success of this position.