Sales & Service Associate I, Part-Time, Temporary

POSITION PURPOSE:

The Sales & Services team focuses on creating a welcoming environment for all Denver Art Museum visitors. We strive to build broad community support via onsite customer service, membership sales, ticket sales and call center communication. This is a temporary, part-time role (10-29 hours per week) and requires availability for weekend, evening, and holiday hours, and will start as early as October 2, 2024, and end on February 17, 2025.

This position reports to the Assistant Manager of Sales and Services in the Sales and Group Services department.

PRIMARY RESPONSIBILITIES:

There are three general components to this position:

WELCOME DESK

• Utilize visitor service skills by checking in and assisting museum visitors in a friendly and approachable manner.
• Act as a resource for questions relating to accessibility, ticketing, membership, collections and museum programming.
• Sell tickets, memberships and donations through ATMS ticketing system.
• Participate in team building sales contests in order to meet departmental goals.

PHONE CENTER

• Provide phone support related to ticketing, membership and general museum inquiries.
• Monitor, document and categorize visitor feedback submitted online, onsite or over the phone.
• Assist with special projects as assigned.

GENERAL ADMINISTRATIVE

• Process and reconcile memberships into Raisers Edge database.
• Participate in donor acknowledgement and fulfillment of membership materials. according to the established schedule.
• Consistent usage of the Racial Equity Lens in day-to-day operations
• Yearly goals setting to support Racial Equity Roadmap initiatives.

QUALIFICATIONS:

• Excellent interpersonal skills and the ability to interact effectively and diplomatically with diverse groups of people, including visitors, staff, volunteers, and donors.
• Ability to work in a multi-tasking, fast-paced environment.
• Dynamic; able and willing to be flexible if changes arise.
• Ability to work independently and as a team.
• Spanish Language skills preferred.
• Basic computer skills including some familiarity with Microsoft Office Suite.
• Previous customer service experience preferred.

WORKING ENVIRONMENT/PHYSICAL ACTIVITIES:

• Sitting at computer stations.
• Answering phone calls.
• Subject to interruptions.
• Occasionally lifting up to 50 lbs.

Position type: This position will not be covered by a Collective Bargaining Agreement with AFSCME-CWU.

Pay: The hiring hourly range for the position is $19-$23.75 based on experience. A .50 language differential is available for hours worked for candidates who have Spanish speaking proficiency.

Benefits: A free RTD Eco Pass. A free DAM Family Membership. 4-hour personal time plus sick time. Employee Assistance Program. Subscription to Headspace. This position is based at the Denver Art Museum, which only has pay to park options.

NOTE: The DAM prioritizes adaptability and a human-centered work environment. We are happy to consider accommodations to the position. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. We believe in cultivating an environment where there is diversity of perspectives, in hopes that we can all thrive in an inclusive environment.

We know that searching for a job can be stressful so we would like to give you an overview of the process to manage expectations. This role may require a phone screen and in-person interview with the hiring manager that will be held in-person at the DAM. This position will close on September 11, 2024, and we plan to contact qualified applicants shortly thereafter. Our desire is to hire a candidate as soon as possible.

DENVER ART MUSEUM:

As an institution, we believe the Denver Art Museum is both a platform for and an amplifier of the voices of people of all races. We acknowledge that Black lives matter and communities of color Latinx, Indigenous, Black, and others have been underrepresented in art museums over decades, both internally and externally. We are committed to elevating all voices, artworks and perspectives and strive to support racial equity inside and out.

We prohibit discrimination against any person or organization based on age, race, sex, color, creed, religion, national origin, sexual orientation, transgender status, gender identity, gender expression, ancestry, marital status, veteran status, political service or affiliation, genetic information, or disability, as well as any other status protected by federal, state or local law.

We strive to provide a professional and positive work environment for our employees. The Museum expressly prohibits any form of employee harassment on the basis of age, race, sex, color, creed, religion, national origin, sexual orientation, transgender status, gender identity, gender expression, ancestry, marital status, veteran status, political service or affiliation, genetic information, disability or any other applicable status protected by federal, state or local law. Actions based on these or any legally protected characteristic will not be tolerated.

We encourage the freedom of gender expression and/or gender presentation. As an institution, we do not create barriers that may prevent any employee from expressing behaviors, mannerisms, interests, and appearances that represent their authentic personality or culture. Qualified candidates are expected to exemplify the DAMs internal values, which include being dynamic, respectful, inclusive, creative, and curious. The ability to maintain effective and positive working relationships with visitors, employees, volunteers, representatives of public and private entities, policy making bodies, and contractors is critical to the success of this position.