** Aftermarket Support Specialist**

**Job Category****:** Earthmoving **Requisition Number****:** AFTER002127 Showing 1 location **Job Details**

**Description**

****Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. At Holt we sell and service a wide-variety of equipment Tractors, Agricultural Equipment, Forklifts, Prime and Stand-by-Power Generation, and On-Highway Truck Engines.****

**THIS POSITION IS LOCATED IN PLEASANT GROVE.**

**POSITION SUMMARY**

The Aftermarket Support Specialist will be responsible for quoting rebuild, certified

and standard job opportunities for the product support team to ensure we are responding to our customer

needs and increasing business for the parts and service departments. The goal of this position is to

provide quotes that are accurate and timely and also provide the details for our customers to help support

them in making the best decision to keep their machines operating.

**QUALIFICATIONS REQUIREMENTS**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

functions.

**ESSENTIAL FUNCTIONS**

* Quote comprehensive machine and component rebuilds.

* Responsible for developing and maintaining standard operating procedures for pricing machine and

component repair options.

* Review manufacturer standard jobs and work with service operations to update.

* Review and update labor hours with feedback from product support team or feedback from

manufacturer and service department experts at the branches.

* Review and update parts for standard jobs using definitions that will be developed through

collaboration with manufacturer and all service department experts.

* Work with service supervisor to prepare work orders and pre order parts.

* Review pricing based on definitions by researching work order history, shop experience, branch

expert collaboration and other Caterpillar resources.

* Determine arrangement and serial number splits applicable to each repair option.

* Maintain machine population of customer accounts.

* Review KPIs and other reports to validate standard job performance.

* Develop and produce reports as required.

* Perform other duties as assigned.

**SKILLS & ABILTIES**

* Possess general knowledge of the machine and components disassemble, assemble and

recondition/repair process.

* High level of organizational skills; excellent attention to detail; the ability to work closely and intensely

with the top management as well as with minimal supervision.

* Excellent communication skills (oral and written), creativity, resourcefulness, and an internal/external

customer service orientation are essential in order to communicate effectively with all levels of the

organization as well as with outside clients.

* Ability to read, analyze, and interpret general information.

* Ability to write business correspondence, memos, and other material.

* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and

percentages.

* Ability to fulfill the essential functions in a consistent state of alertness and safe manner.

* Must be a self-starter who is able to work with little direction and supervision.

* Ability to handle multiple tasks, time management, and be detailed orientated.

* Must be proactive and confident with a willingness to offer input and to contribute and defend ideas.

* A high level of proficiency required in MS Word, Excel, PowerPoint is required to perform the varied

duties of this position.

**EDUCATION AND/OR EXPERIENCE**

High school diploma or general education degree (GED); or one to three years related experience and/or

training, or equivalent combination of education and experience.

**PHYSICAL DEMANDS**

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger,

handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required

to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by

this job include close vision, distance vision, color vision and ability to adjust focus.

**WORK ENVIRONMENT**

The work environment characteristics described here are representative of those an employee

encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is occasionally exposed to fumes or airborne

particles.

The noise level in the work environment is usually moderate to loud.

**COMPENSATION**

Competitive hourly rate of pay with excellent company paid benefits including medical, dental, vision, life insurance, long-term disability, 401(k), profit sharing, nine paid holidays, paid vacation, and paid sick time. Career advancement opportunities and ongoing professional development.

Holt is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.

**Skills**

**Required**

**Write Simple Instructions** *Intermediate* **Read Simple Instructions** *Intermediate* **Basic Computer Skills** *Intermediate* **Ability to communicate effectively** *Intermediate* **Ability to add, subtract multiply and divide** *Intermediate* **Education**

**Required**

High School Diploma or GED or better.

**Experience**

**Required**

**1-3 years:** Relevant work experience and/or training and education.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)