1 Benefits and Eligibility Worker (Human Services Specialist 3) Job in The Dalles, OR

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Benefits and Eligibility Worker (Human Services Specialist 3)

Department of Human Services

The Dalles, OR | Full Time

$28k-40k (estimate)

1 Week Ago

Benefits and Eligibility Worker (Human Services Specialist 3)

$28k-40k (estimate)

Full Time | Public Administration 1 Week Ago

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Department of Human Services is Hiring a Benefits and Eligibility Worker (Human Services Specialist 3) Near The Dalles, OR

Initial Posting Date:

06/18/2024

Application Deadline:

07/02/2024

Agency:

Department of Human Services

Salary Range:

$3,776 - $5,232

Position Type:

Employee

Position Title:

Benefits and Eligibility Worker (Human Services Specialist 3)

Job Description:

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the

Equity North Star

as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to apply.

Opportunity awaits! Would you like the opportunity to make a positive impact on Oregonians in need of support and resources? Would you enjoy working with a diverse team that collaborates and learns together in service of children, families, and communities? If so, we’d love to hear from you! We are seeking a Store Front Office staff member to join our team!

Oregon Department of Human Services (ODHS), A place to belong and make a difference!

When you join the
ODHS
, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision.
We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency and we are committed to integrating equity into all we do. The
Equity North Star
has four points that explain the agency's goals related to equity, inclusion, and racial justice.
We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and
competitive benefits packages
including health, dental, vision and much more!

What you need to qualify (Minimum qualifications)

Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies, rules, and guidelines applicable to the client's situation.
An equivalent combination of education, training, and experience relative to the class concept.

Candidates must clearly demonstrate meeting the minimum qualifications (What you need to qualify) in their submitted resume or application. This is best done by submitting a complete (long version) resume and/or application with all work experience, including all job duties, education, and relevant volunteer work.

We are unable to accept additional information after the posting deadline.

Essential attributes

We are looking for candidates with:

Experience communicating decisions regarding the approval or denial of benefits or services while delivering customer service that continually exceeds expectations.
Experience using time management, organization, and prioritization skills to meet deadlines and working in a fast-paced environment with a demonstrated level of integrity.
Demonstrated experience creating and maintaining written documentation of activities concerning individual clients.
Experience researching, interpreting, and applying policies, rules, & regulations to work, while maintaining high accuracy completing detailed & technical work.
Demonstrated experience with technical skills that include computer and search engine knowledge, email communication and learning new web-based platforms.
Experience providing customer service that is person centered and
trauma informed
.

Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process.

Your duties at a glance

As an employee working in the

Self-Sufficiency Program

(SSP), you will have an opportunity to provide resources and services to help people move out of poverty and toward whole well-being. Programs include food benefits, cash assistance, childcare assistance, services for domestic violence survivors, resources for refugees and support for youth experiencing homelessness.

As a Benefit & Eligibility Worker, you will:

Assist the agency mission of poverty prevention and family engagement by accurately determining eligibility, redeterminations, periodic reviews, and updates to changes for ODHS for programs provided by Self Sufficiency program which include Supplemental Nutrition Assistance Program (SNAP), Medical Programs includes (MAGI and Non-MAGI),Temporary Assistance to Needy Families (TANF), Employment Related Day Care (ERDC), Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs.
Interview applicants in person, by phone, by email to gather information needed to assess and determine if there is a need for services and benefits.
Assessing client family strengths and needs, connecting families to other resources and programs.
Update narrative report summarizing new information from client and collateral sources, findings of home visit, and conclusions.
Actively seeks to provide culturally appropriate services where individuals are treated respectfully, compassionately, and effectively in a manner that recognizes, affirms, and values the worth of children, individuals, families and communities, protecting and preserving the dignity of each. This includes; culture, language; national origin; class; race; age; ethnic background; disability; stages of development; religion; gender; sexual orientation and other differences or diversity factors.
Many eligibility positions will soon be moving under the Oregon Eligibility Partnership (OEP).
https://www.oregon.gov/odhs/agency/pages/oep-one-system.aspx

Working conditions

Your work will be conducted in the Office and Community with Potential (Hybrid) work.
Your work schedule will be 8:00 a.m. – 5:00 p.m. PST, Monday – Friday. Occasionally you will need to adjust your schedule based on service need.
You may interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions.
Fast-paced position that includes a high volume of individual, family, and community partner contact.
The work schedule for this position will be determined by business need. Also based on business need, this position may be relocated to other offices or to out stationed sites within the district.
Rarely, you may have required overnight travel to attend statewide meetings and trainings.

Application instructions & requirements

Your work history profile and resume are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position.

Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
Current State of Oregon employees: Apply via your employee Workday account.
If you are not a current State of Oregon employee, view this
application instructional video
.
After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.

Additional requirements

Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Veteran resources

Veterans’ preference information
How to submit your Veteran documents for preference

Helpful information

This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
The salary listed is the non-PERS qualifying salary range (AA-Rate). If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95% (AP-Rate). Please review the
Classification and Compensation
page for more details, or you may
visit our website
for information on Pay Equity.
This recruitment may be used to fill future vacancies.
Have questions about Workday, and want some tips on understanding the state application process? Check out our
Oregon job opportunities
page.
If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please contact
Dereen Jalal
via email. Please be sure to include the job requisition number (REQ- 158891).