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OFFICE ADMIN/ DISPATCH ASSISTANT
JOB DESCRIPTION:
Looking for a detail oriented, self motivated multi-tasker who excels in customer service, and wants to be part of a fun, dynamic team. This position will be the lead dispatcher for a small family owned plumbing company, experience is a must.
ESSENTIAL FUNCTIONS:
1. Answer customer calls and get adequate information to create service call
2. Using web based system, create work orders, schedule service calls and dispatch technicians
3. Ability to handle stressful situations and keep a calm temperament when customers call in with emergencies
4. Respond quickly to customer inquiries
5. Perform follow up calls to customers
6. Maintain maintenance contracts
7. Proficient in dispatch software (required)
8. Experience in Microsoft office, Excel, Adobe and Microsoft Word (required)
9. Experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience preferred
10. Geographical knowledge of service area or map reading skills
10. Valid California State Driver’s License
11. Ability to pass a pre-employment drug test and background check
COMPETENCIES:
1. Excellent customer service
2. Flexibility
3. Communication Proficiency
4. Collaboration Skills
5. Customer/Client Focus
6. Familiar with software programs as listed above
SUPERVISORY RESPONSIBILITY:
This position has no supervisory responsibility.
POSITION TYPE AND EXPECTED HOURS OF WORK:
This is a full-time position. Monday through Friday, 8:00 a.m. to 5:00 p.m.
WORK ENVIRONMENT
ABOUT DEPENDABLE PLUMBING
Dependable Plumbing is family owned and operated since 1981, with over 100 years of combined experience. At Dependable Plumbing we strive for excellence, from customer service to excelling in the field. If you are looking for an established company with a fun environment, join our team!
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Benefits:
Schedule:
Application Question(s):
Education:
Experience:
Work Location: In person
Full Time
$47k-65k (estimate)
12/25/2022
10/10/2024
The job skills required for Lead Dispatcher include Customer Service, Microsoft Office, Plumbing, Microsoft Word, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Lead Dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Lead Dispatcher. Select any job title you are interested in and start to search job requirements.