Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time customer support jobs!

HYBRID Position in Jupiter, Florida: Remote Work possible after successfully completing 3 months in office training and meeting required metrics!

Starting Rate at $17.00 per hour, with increased rate for bilingual French speaking representatives of $18.00 per hour

MUST HAVE A MIMIMUM OF 1 YEAR USTOMER SERVICE CALL CENTER EXPERIENCE

Deposita(TM), an Allied Universal® Company, is hiring a Customer Experience Representative. The Customer Experience Representative is a part of a high-energy, customer-obsessed team and plays a pivotal role in providing the highest quality customer experience to our customers.

RESPONSIBILITIES:

• Identify customers' needs, clarify information, and provide direct support or guidance toward to resolution
• Tackle a variety of problems in technical systems with skill and accuracy
• Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level

QUALIFICATIONS:

• High school diploma or equivalent
• The work history must demonstrate each of the following:
  
  • Strong understanding of customer service and customer relations
  • Highly motivated and with a strong desire to learn
  • Ability to exercise good judgment and decision-making
  • Strong communication skills

• Type and Length of Specific Experience Required:

• • Must possess a minimum of one (1) year of experience in a technical support role or equivalent experience
  • Work history must demonstrate each of the following:
    
    • A strong understanding of Customer Service and Customer Relations
    • Familiar with creating cases and case numbers
    • Experience with customer escalation process for efficient ticket resolutions
    • You are a highly motivated individual with a strong desire to learn
    • The ability to exercise good judgment and decision-making

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.