Discover a career at Depot Connect International (DCI) , a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry. We're more than just a service provider; we're a unified team combining the expertise of industry leaders Quala, Boasso Global, and PSC . Headquartered in Tampa, Florida, with over 160 locations worldwide, our team of over 3,500 employees excels in offering a multitude of mission-critical services.

We are currently in search of a Terminal Support Coordinator/Trouble Resolutionist to join our team in Pasadena Texas.

Our Terminal Support Coordinators are essential to our business as they support all front office operations with billing, dispatch, and equipment control operations.

Primary responsibilities of a Trouble Resolutionist include (but are not limited to):

• Handle issues related to customer needs.
• Customer Service duties
• Entering customer orders and customer information (such as billing) into the computer system
• Reporting customer orders to dispatch in a timely manner
• Informing equipment control and dispatch of special customer needs when they arise
• Printing export and import lists for dispatch and equipment control
• Maintaining direct and indirect communications with customers via telephone, email, fax, etc.
• Other miscellaneous office support duties as assigned

Requirements:

• Experience in the trucking and/or intermodal transportation industry
• Experience with Google Suite (Gmail, etc.)
• Strong communication skills both verbal and written
• Ability to prioritize and multitask
• Organizational skills.

DCI Benefits:

• Partially employer paid Medical, Dental and Vision Insurance
• Short and Long Term Disability Insurance
• 401k with generous employer match
• PTO
• 10 Paid Holidays
• Parental Leave
• Tuition Reimbursement