12 Patient Relations Specialist Jobs in Rochester, NY
Dermatology Associates of Rochester is Hiring a Patient Relations Specialist Near Rochester, NY
At Dermatology Associates of Rochester, we believe in positive teamwork, self-accountability and always doing the right thing. Our experienced dermatologists, skin care specialists, estheticians, and researchers are dedicated to bringing an unmatched level of care for our patients cosmetic & skin needs. We offer some of the most advanced skin treatments available for our cosmetic and medical patients.
RequirementsResponsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by going the extra mile
- Keep records of all conversations in our EMR in a comprehensible way
- Verify Patient insurance information and demographics
- Take patient payment and copay
- Check patients in and out for appointments
- Schedule appointments
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
- Previous experience in a customer support role
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
Job Summary
Full Time
$38k-51k (estimate)
04/03/2024
07/12/2024
dermrochester.com
Rochester, NY
25 - 50
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The following is the career advancement route for Patient Relations Specialist positions, which can be used as a reference in future career path planning. As a Patient Relations Specialist, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Relations Specialist. You can explore the career advancement for a Patient Relations Specialist below and select your interested title to get hiring information.
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