Hotel: Des Moines Embassy Suites Front Office Manager Full time Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence Hotel: Des Moines Embassy Suites Front Office Manager Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence Full time Profile: Telecommute: No Bonus Eligible: Yes Direct Reports: Yes - Multiple Reports To: General Manager or Assistant General Manager Primary Purpose: The primary purpose of the Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed. Work Performed: The Front Office Manager will be tasked with the following duties, responsibilities, and assignments: Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline Ensure that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate; Create a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships; Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner; Ensure financial goals of the department and the hotel are being met by managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives; Perform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness Assured Standards; Evaluate and recommend revenue driving initiatives and monitor revenue performance; Recommend and implement approved changes that could improve service and increase operational efficiency; Ability to serve as Manager on Duty; and Any and all other work as required to complete the primary purpose of the position. Qualifications: Required Prior Experience: Minimum 2 years of hospitality, front desk experience, Minimum 2 years of prior supervisory experience Preferred Prior Experience: 2 years of night audit experience Required Education: High school diploma or equivalent Preferred Education: Bachelor’s Degree in related field Required Technology: Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams Physical: Able to lift 50lbs occasionally Able to lift 10lbs regularly Able to stand/or walk for duration of scheduled shift Other: Able to work a flexible schedule to include evenings, nights, weekends, holidays, and special events Competencies: (65) Managing Vision and Purpose Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations. (15) Customer Focus Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. (60) Building Effective Teams Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. __________________________________________________ When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include: Daily Pay Significant Travel Discounts on Marriott and/or Hilton properties 401k Plans Medical Insurance Other property specific benefits Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates. _____________________________________________ Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación. Notice of candidate Privacy Rights: https://atriumhospitality.com/privacy-policy/ Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business: Service We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome. Perseverance We will be better today than we were yesterday. Inclusion We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization. Respect We treat others the way we would like to be treated. Innovation We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience. Teamwork Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible. In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization. Come grow with us!