We are seeking candidates for a Full-Time position at our newest Urbandale office in the role of Patient Services Support Coordinator for Urgent Injury and visiting orthopaedic providers. The hours will be 7:30 AM – 4:30 PM Monday-Friday. This individual is responsible for working with patients, assisting with office scheduling, and may support offsite navigators to verify authorization from insurance companies regarding future services. Some travel may be required for coverage at our Ankeny, West Des Moines and Des Moines locations. Those hours will range from 7:30 AM – 4:30 PM Monday – Friday.

PERKS: DMOS is based in West Des Moines Iowa. DMOS Orthopaedic Centers offers our staff a work-life balance with generous levels of time off, competitive compensation and unmatched benefits, including affordable health, vision and dental insurance. Our competitive 401K/pension plan is a benefit that contributes to the future of our staff and their ability to live their best life.

• Employee statement: "Personally, I love the environment in Ankeny... and free coffee. I mean, the retirement and free dental is amazing, but the people and the coffee keeps me going..."

Do I want this job? You will have conversations with strangers who may be in pain and need help. You are an organized individual who can update prior authorization logs, surgery scheduling logs and navigate Outlook calendars to keep team members updated at all times. You will gather and enter information accurately and quickly about patients, insurance and needs. Our patients are hurting, so you are understanding that they may not always be super pleasant, however, they are very grateful. You will work in a place that expects outstanding experiences; we do this by working hard to assume the best and being curious with all around us. You will be naturally curious, friendly and helpful. You are able to work alone and alongside others in the same role in an assigned shift, because, ultimately, we are all here to help patients.

Can I do this job? You must be able to be on the phone or sit at a desk for extended periods of time that may seem unnatural. You must have a high school diploma or GED. Prior experience working in medical office, preferred. You are an excellent communicator both oral and written. Ability to handle multiple tasks at one time while staying organized is a must. Patient information that gets shared in clinic, stays in clinic. You can work the hours for the position (Monday - Friday; 7:30AM-4:30PM with the understanding patient appointments may run late).

What are we looking for?

• Evidence Based Care Enthusiasts: We approach every day with a patient centered focus and are diligent about an outstanding care experience for all who come to DMOS.
• Emerging Leaders with a Servant Heart: We do everything with the highest level of purpose, preparation and focus for others. We know our best selves are delivered in action, not just words.
• People who want Continuous Learning: We strive to learn everyday through sincere curiosity; we look for ways to improve our patient care, ourselves and the community.
• Vision for the Future: We see a future of patient centered care that allows for minimal disruption to the patient, the provider and peers through outstanding surgical and ancillary services throughout the metro.

With over 60 years of experience, our dedicated team has been committed to providing patients with the most comprehensive orthopaedic care available in central Iowa. As a surgeon owned, leading and trusted organization, we are devoted to providing world class care to our patients. DMOS Orthopaedic Center is actively improving the lives of our patients by providing the highest quality of care and we are seeking a professional medical professional to help us achieve more!

DMOS Orthopaedic Centers offers our staff a work-life balance with generous levels of time off, competitive compensation and unmatched benefits, including affordable health, vision and dental insurance. Our competitive 401K/pension plan is a benefit that contributes to the future of our staff and their ability to live their best life.

People who succeed at DMOS are positive, friendly, professional and data driven. We seek a can-do attitude with a proactive coaching and consulting skill set. This person knows how to communicate positively and professionally to patients, physicians, mid-levels, administrative professionals, and team members. If we are speaking about you, then you may be our ideal candidate.

Join our team of orthopaedic surgeons and discover how your talents will change lives helping our patients get back to living!

Have a positive can-do attitude and a love for your job? If so, you’ll be our ideal candidate. Join our leading team of orthopaedic surgeons and discover how your talents can change lives.

DMOS is a privately held medical facility. Candidates who receive a conditional offer of employment at DMOS will be required to complete a criminal background check, federal background checks, education verification, reference checks, and an initial TB test.

Experience

• 2 year(s): Customer service

• 2 year(s): Medical Office Experience

Education

• High School or better

• Associates or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)