**Assistant Manager**

at Design Within Reach Oxnard, California The Outlet Assistant Manager will partner with the General Manager to ensure consistency in messaging overall studio results. In the absence of the General Manager, the Outlet Assistant Manager will provide leadership and support to the studio team. The Outlet Assistant Manager will also produce sales and providing exceptional service to all customers consistent with the Design Within Reach mission. * Sales generation: meet or exceed personal and Outlet sales goals.

* Expand the customer's connection to the brand by increasing email sign-up in the studio

* Prospect for new business on a weekly basis using company programs and tools

* Use product information and design knowledge to show and explain merchandise features and benefits

* Help customers in a courteous , knowledgeable, and genuinely interested manner

* Suggest additional items based on assessing customer needs

* Close the sale, writing a quote and following up with customer

* Support the coordination of hosting a minimum of 4 design related events per year and extending DWR's reach and involvement in the local design community

* Handle all merchandise returns and customer problems/complaints in a positive manner

* Enter customer orders according to company procedure.

* Product knowledge: maintain a thorough knowledge of Design Within Reach products.

* Read all communication and materials on product forwarded from corporate offices

* Demonstrate an enthusiasm for design, including designers and the design industry

* Attend studio meetings, share information amongst peers and make use of the web and catalog

* Merchandising: help maintain the Studio's design and housekeeping standards.

* Support floor and fixture changes

* Receive process and ship product

* Make use of the visual standards guidelines to ensure studio meets company standards at all times

* Maintain a clean work space, back room and restroom

* Support basic maintenance of the studio (light bulb replacement, painting)

* Loss prevention: practice awareness of and compliance with loss prevention and safety procedures.

* Contact the General Manager or Area Manager should any loss prevention or safety situation arise or be suspect

* Work relations: work well with customers, fellow associates and corporate contacts.

* Partner with fellow associates and promote a positive team spirit

* Follow company procedures including attendance, personal conduct, dress code and employee discount

* Communicate constructively and objectively with corporate offices when resolving customer issues

**What youll do:**

You'll have opportunities to design, achieve and build relationships every day as you...

This might be you if you have the following skills and abilities...

* Previous experience or education in design or architecture preferred

* Able to identify customer needs and problem solve , to understand and explain product features and benefits

* Design Savvy

* Retail Experience in a commission sales environment is a plus

* Experience with a POS system and proficient with MS Office software and web navigation

* Able to routinely move objects weighing over 20 pounds, and to understand and properly use a hand truck, carpentry tools, ladders, and other basic materials required in merchandising the Studio

* Attention to detail and outstanding problem-solving skills

As an Outlet Assistant Manager, you'll be eligible for DWR's comprehensive benefits package including medical, dental and vision insurance , paid holidays, parental leave , green transit subsidy and more.

***Design Within Reach provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, marital status,*** ***national origin, ancestry, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws, and prohibits discrimination and harassment of any type.***

Location (City) **U.S. Equal Opportunity Employment Information (Completion is voluntary)**

Individuals seeking employment at Design Within Reach are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

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Expires 05/31/2023

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