Operates a switchboard or telephone console to route incoming calls and place outgoing calls. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. Requires a high school diploma or its equivalent with at least 1 year of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. **Must be willing to work some overnight shifts**