3 IT End User Specialist Jobs in Los Angeles, CA

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IT End User Specialist

Deutsche Bahn AG

Los Angeles, CA | Full Time

$96k-118k (estimate)

4 Days Ago

IT End User Specialist

Deutsche Bahn AG

Los Angeles, CA | Full Time

$96k-118k (estimate)

4 Days Ago

IT End User Specialist

Deutsche Bahn AG

Los Angeles, CA | Full Time

$96k-118k (estimate)

4 Days Ago

IT End User Specialist

Deutsche Bahn AG Los Angeles, CA

$96k-118k (estimate)

Full Time 4 Days Ago

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Deutsche Bahn AG is Hiring an IT End User Specialist Near Los Angeles, CA

Deutsche Bahn has been designing, engineering, constructing, testing, and commissioning, innovative and integrated multi-modal transportation systems for over 180 years. Since 2017, DB E.C.O North America Inc. is the part of that team bringing DB’s global experience and knowledge to the North American marketplace. Our clients are passenger, freight railway companies and railway transportation agencies in North America who seek to improve their organizational performance and modernize their product and service portfolio. Please note that this role is open for candidates located in New York City, Los Angeles, Sacramento and Chicago or are willing to relocate.

The IT End User Specialist is an essential role focused on providing exceptional technical support within a Microsoft 365 environment. This position involves troubleshooting and resolving issues on Windows 10 and 11 systems, supporting Lenovo and Microsoft business laptops, as well as Android Google Pixel, iPhone, and Samsung Android mobile devices.

Key Responsibilities:

Provide technical support and troubleshooting for end-users across various devices and platforms.
Manage and maintain a comprehensive inventory of IT assets, including monitors, webcams, mobile phones, and other related equipment.
Monitor and respond to security events concerning end-user devices, using Microsoft Endpoint and Manage Engine for endpoint management.
Utilize scripting languages like PowerShell to automate tasks and improve operational efficiency.

Required Skills:

1-2 years of helpdesk experience.
Exceptional soft skills, with a focus on delivering superior customer service.
Strong problem-solving abilities, with a proven track record in resolving technical issues.
A genuine passion for assisting people and providing high-quality technical support.
Knowledge of scripting languages such as PowerShell is advantageous.

Preferred Qualifications:

Previous experience in helpdesk or system administration roles is preferred.
Experience with endpoint management tools like Microsoft Endpoint and ManageEngine.
Familiarity with supporting a variety of devices, including Windows 10 and 11 systems, Lenovo and Microsoft laptops, and mobile devices such as Android Google Pixel, iPhone, and Samsung Android.

Work Environment:

The IT End User Specialist will work in a fast-paced Microsoft 365 environment, supporting a diverse array of devices and systems. The role demands a proactive and user-focused approach to IT support, driven by a desire to learn and adapt to new challenges.

Application Process:

We invite applicants with a passion for technical support and experience with the mentioned systems and tools to apply. Please submit your resume, highlighting your experience with Windows 10 and 11, Lenovo and Microsoft laptops, endpoint management tools, mobile device support, and any scripting experience, along with a cover letter detailing your customer service philosophy and your experience in managing and tracking IT assets. Your eagerness to learn and grow within the role should be evident in your application.

We offer an annual gross salary between $50,000 and $65,000 for full-time employment, depending on professional qualifications and experience.

Our Benefits:

Competitive Health Benefits

Our commitment to your well-being extends to providing a range of healthcare options tailored to your needs. Partnering with well-known carriers, we offer diverse plans covering essential services such as mental health support, preventative care, inpatient, and outpatient services, as well as health spending accounts and flexible spending accounts to enhance your healthcare experience. Moreover, our benefits package includes access to exclusive discounts on gym memberships and cell phone plans, ensuring comprehensive support for your health and financial wellness.

Retirement Savings

To empower our employees in planning for their future, we provide both pre-tax and post-tax retirement contribution options, complemented by a generous company match. Whether you prefer to invest pre-tax income for immediate tax benefits or opt for post-tax contributions for potential tax advantages in retirement, our retirement program is designed to support your financial goals. Plus, with our company match, your contributions are further amplified, helping you build a secure and prosperous future.

Paid Time off & Holidays

As a full-time employee, you're treated to an enticing package of benefits, including 10 annual holidays, the freedom to select an extra holiday, and the opportunity to accrue vacation time.

Wellbeing Benefits

In support of employee wellbeing, we're proud to offer an Employee Assistance Plan (EAP). This comprehensive program provides a wide array of services aimed at enhancing mental health and overall wellness. From mental health counseling and legal resources to life and relationship support, crisis assistance, childcare resources, and beyond, our EAP is here to ensure you have the support you need, whenever you need it.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

For California applicants: We follow the California Fair Chance Act, San Francisco Fair Chance Ordinance, and/or Los Angeles Fair Chance Initiative for Hiring. As is the case for applicants in any jurisdiction, you do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After providing a conditional offer and conducting a background check, we will consider hiring any qualified individual with arrest or conviction records in accordance with all relevant laws, and specifically will assess whether any conviction history directly relates to the job duties. We will take into consideration the individual’s explanation and potential mitigating factors as defined by the law.