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Device Giant is Hiring an Ecommerce Office Assistant Manager Near Coppell, TX
About UsDevice Giant is a leading electronics recycling company based in the United States. We specialize in refurbishing smartphones, tablets, and other electronics, thus reducing the carbon footprint and giving devices a second life. Offering cell phones at competitive prices, we ensure all devices are fully tested and ready for use. Our customer-centric approach is focused on providing the best service and satisfaction to our valued customers. Device Giant: Your one-stop shop for all your cell phone needs. Job Description
As an Assistant Office Manager at Device Giant, you will play a crucial role in maintaining our office's efficiency and effectiveness.
Your responsibilities will include a variety of tasks from order processing to HR-related duties, ensuring a smooth operation of our business processes.
Key ResponsibilitiesOrder Processing:
Provide support to local customers.
Cover store operations for a seamless and professional customer experience.
Conduct daily checks with the warehouse team.
Address customer inquiries related to deliveries and ensure timely resolution.
Assist and coordinate with the shipping team for eCommerce orders.
Local Order Coordination
Process orders and pickups for local business customers.
Returns Processing
Manage customer returns.
Collaborate with Quality Control (QC) for daily tasks and ensure accuracy in Return Merchandise Authorization (RMA).
Task Coordination And Quality Assurance
Oversee and ensure all staff tasks are performed efficiently.
Assign tasks to different departments and coordinate to ensure timely and accurate completion.
Monitor and maintain quality standards in Testing, Data Entry, and Repair departments.
HR Related Tasks
Manage employee onboarding processes.
Handle scheduling and task management for employees.
Qualifications
Proven experience in office management or related roles.
Excellent organizational and multitasking skills.
Strong communication skills, both written and verbal.
Familiarity with platforms like Amazon, eBay, and Shopify.
Attention to detail and a commitment to maintaining high-quality standards.