Purpose:

Provide leadership in gathering, clarifying, and documenting requirements for IT Windows 11 infrastructure projects. Responsible for facilitation of work throughout the entire IT life cycle: work with IT architects to identify technical solution(s); support project management; oversee project work and customer status; facilitate testing.

Essential Duties and Responsibilities:

Responsibilities:

• Define scope and nature of pilot(s)
• Communication with pilot users, setting expectations, etc.
• Define/refine role of floor walker (understand responsibilities and process, do we need partial or full night shift? How to fix machines not on, plugged in vs. failed migration)
• Careful collaboration with UX team for message creation and timing of end user communications
• Work with IT at all locations to define their schedule within the Maser Migration Schedule as well as scope of migration/batch (location, depts., etc.)
• Determine limits/capacity for nightly migration (network limit, support limit, etc.)
• Communicate with internal teams re: general scope parameters for batch creation
• Take exceptions/issues from stakeholders and coordinate with local IT for remediation
• Work with local IT, help desk, or OMI to remediate any issues on migration
• Take a careful/strategic approach and coordination with regarding VIP migration for both OpCom and other VIPs
• Participate in Quarterly IT Shop Win11 Meetings and Monthly Q&A Sessions facilitated by the central IT team

Requirements

• self-starter, capable of initiating plans/actions without waiting for direction from other teams
• ability to quickly and clearly communicate and collaborate with stakeholders, Client Engineering, local IT, floor walkers etc.
• ability to assess and balance multiple priorities when creating migration schedules
• basic understanding of all aspects of the standard infrastructure processes

Deliverables:

• Detailed documentation: business, functional and technical requirements; use and test cases (ensure traceability)
• Detailed design decision documentation: who made, approved, and agreed on decision and/or alternative suggestions
• Landscape documentation: current mode of operation (As-is)
• Test cases based upon functional and technical requirements
• Detailed documentation: work instructions, configuration guides, operation/administrative guides (as needed)

Knowledge, Skills, and Abilities:

Technical/Analytical

• Ability to decompose business requirements into functional and technical requirements
• Ability to use activity, sequence and/or data flow diagrams to identify performance requirements
• Experience writing Use Cases
• Ability to analyze and document business and system processes
• Ability to perform a gap analysis using business process diagrams, data models, and requirements
• Ability to locate the cause of problems in business process flows
• Ability to identify problems and gaps at the program or system level and recommend alternative solutions
• Ability to identify test data based on business requirements, system requirements, system documentation, and end-user documentation
• High level of skill with MS Office tools including Visio and Excel

Communication

• Ability to facilitate meetings and document outcomes
• Ability to communicate technical concepts in understandable terms to the business community
• Excellent verbal and written communication skills, including English language pronunciation and grammar
• Ability to lead a group of subject matter experts and information technology professionals through a business problem definition process
• Ability to communicate effectively with various levels of senior management
• Ability to organize and document business problems for presentation and discussion
• Ability to develop and deliver formal presentations when required
• Strong customer service orientation/attitude

Leadership

• Ability to take charge and lead tasks to completion
• Ability to monitor workload across team of engineers and analysts, adjusting assignments as needed to meet schedule and budget deadlines
• Must be comfortable and have a proven track record of working well under pressure, delivering quality results, and meeting task schedule/deadlines while meeting or exceeding business requirements and goals
• Must be able to work independently and also work well with others
• Must demonstrate initiative and ability to self-manage time and tasks with minimal direction

Other

• Knowledge of Network Hardware and Software, Server Hardware, and Server Operating Systems
• Working within a structured Systems Development Life Cycle Methodology is preferred
• Experience documenting and supporting switching, routing, firewall, VPN, wireless, content networking, and network management systems across a wide range of complex architectures, platforms and mediums

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.