General Description of the Engagement We are seeking two (2) Desktop Support Technicians to become part of a highly motivated, top tier team of IT professionals. Successful candidates will have strong technical expertise and strong, effective communication skills. Responsibilities to include but not limited to troubleshooting complex hardware and desktop/SaaS software issues and imaging and replacing desktop, laptop, and tablets. Candidates may be considered for a full-time employee post at the end of contract. Engagement Start Date & Duration, Weekly Hours, Work Location
Expected Responsibilities:

• Installs, upgrades, troubleshoots, and maintains endpoint hardware and software
• Image computers, install applications using in-house tools (SCCM / PXE boot)
• Responds to calls, chats, service tickets, and dispatched requests for technical support
• Diagnoses and fixes endpoint network, software, and hardware issues
• Install and troubleshoot hardware, peripherals (printers, headsets, monitors, webcams, etc.)
• Communicates with users on proper computer uses and policies utilizing excellent customer service skills
• Provides ad-hoc training to users and groups on hardware and software systems
• Works with other IT teams on complex Incident and Request resolutions
• Maintains computerized inventory of computer equipment through our support platform
• Creates and maintains Knowledge-Based articles for support
• Accurately records, updates, and documents requests using ServiceNow, and any other duties as assigned by the organization
• Provides assistance with office moves, new hire setups (moving and set-up of IT equipment)
• Performs all other necessary tasks related to IT Support of the respective agencies and supported locations
• Business travel may be required to perform some support activities utilizing fleet vehicles

The ideal candidate will:

• Have a very strong customer service disposition with solid knowledge of multiple pc and tablet platforms including Dell, Macintosh, and Panasonic
• Be a strong communicator and detail oriented
• Experience supporting Windows 10, 11
• Experience supporting Microsoft Office 365
• Experience working in an operational environment with interaction with infrastructure, applications, service management, senior management, and agency/business representatives
• ServiceNow experience
• Experience and knowledge in ITIL process handling incident, change and problem management
• Independent self-starter able to collaborate actively with others in a cross-functional team
• Excellent organizational skills and attention to detail, ability to meet deadlines and manage priorities
• SCCM, Cisco AnyConnect/SecureConnect experience a plus
• Can lift equipment up to 50 lbs

Required Minimum Qualifications:

• Education requirement: Graduation from high school or the possession of GED, HiSET or TASC Certificate
• Experience Requirement: Five (5) years of Information Technology experience performing user support desktop, legacy systems, and/or Information Technology communication systems
• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement
• License/Certifications: Must obtain Criminal Justice Information Services (CJIS) clearance within 45 days of start date.

Employment Location: 100% in-person requirement, based out of Denver, CO 80202

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.