JOB DESCRIPTION

This is what you’ll do:

• Partner with a copywriter and designer to implement new messages and updates to existing messages, including email, SMS and push notifications, from initial concepts through delivery.
• Manage and track key activities involved with delivering messages, including configuration, testing, and launch activities.
• Work with LOB partners to obtain necessary process QA and Production approvals needed to send messages.
• Ensure all aspects of risk, compliance, and process controls are well-managed and followed.
• Support multiple teams and Lines of Business and projects of various sizes.
• Provide clear, transparent, concise communication with project team and mid-level management.

Qualifications:

• 2 years of Project Management experience.
• Have a background in digital technologies with an understanding of email, SMS, and push notification products.
• Embody a passion for delivering meaningful messages and experiences in a digital world.
• Strong knowledge of agile processes.
• Possess strong verbal and written communication skills, the ability to tailor messages to multiple audiences at different levels.
• Autonomously lead multiple projects, including demonstrated ability to meet commitments, build consensus, negotiate resolutions, and garner respect from other teams.
• Demonstrate strong analytical skills, and ability to solve problems quickly.
• Effortlessly flex and pivot to meet the needs of LOB clients and teammates.
• Proactively assess opportunities and implement changes to enhance the message process.
• Exercise sound judgement for when escalation to leadership is required.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.