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Job Title : Sr. Escalations Rep 3
Duration : 12 months contract with possible extensions
Location : Sioux Falls, SD
Pay Range : USD 22 - 23.50
30 days of training onsite then will move to a hybrid model of 5 days onsite / 5 days work remote
M-F, 8 : 00am-4 : 30pm
Job Description :
Also need thick skin since some customers might take out anger on representative.
Job Description :
Support less experienced individuals in providing resolutions for client inquiries and complaints. Determine appropriate course of action and complete research to identify customer issues.
Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team.
Assist in setting performance standards, and recommend process, or policy improvements to enhance customer satisfaction.
Provide subject matter expertise and interpretation of procedures to less experienced individuals. Respond independently to complaints escalated at the highest level.
Interact with internal and external customers to resolve their issues. Interact with the immediate Escalations team to oversee day to day activities of the support Escalations team.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide.
As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants.
Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions.
Visit https : / / dexian.com / to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status
Last updated : 2024-06-16
Full Time
$36k-45k (estimate)
06/18/2024
06/21/2024
The job skills required for Escalation specialist include Customer Service, Customer Support, Time Management, Communication Skills, Tech Savvy, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be an Escalation specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Escalation specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Escalation specialist positions, which can be used as a reference in future career path planning. As an Escalation specialist, it can be promoted into senior positions as a Customer Retention Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Escalation specialist. You can explore the career advancement for an Escalation specialist below and select your interested title to get hiring information.