Our client, a leading medical device company, is seeking a dedicated Patient IT Help Desk to join their Patient Services team! This role will be responsible for providing first-level troubleshooting support to patients experiencing issues with their devices, including mobile app support and Bluetooth connectivity. The successful candidate will be instrumental in ensuring patient satisfaction by efficiently resolving inquiries or escalating calls to the appropriate party.

Requirements

• Strong communication skills, both interpersonal and written
• 2-5 years of experience in a call center, customer service in a medical field or technical support role
• Proficiency with computers and common Microsoft applications
• Critical thinking, judgment, and effective problem resolution skills
• Familiarity with CRM systems and Microsoft Suite
• Ability to effectively document interactions and resolutions
• Experience with troubleshooting technical issues preferred

Preferred

• Background or knowledge in sleep studies and sleep apnea
• Proven multitasking skills
• Basic knowledge of the medical device industry, specifically sleep apnea and upper airway stimulation therapy

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.