Hiring Scrum Master

Remote

C2H role

Job Description:

The ideal candidate will be an experienced scrum master who will oversee and guide the work for technical teams supporting contact centre telephonic outreach. The scrum master will be responsible for ensuring team members follow and improve processes, and agile practices, adhere to priorities, facilitate meetings, eliminate blockers, and provide guidance on Rally software usage.

Primary Responsibilities:

• Organize and lead project-related meetings with customers, development staff, and sponsor-level staff
• Partner with stakeholders to enable successful prioritization, development, and delivery of capabilities
• Identify duration, effort, sequence, and dependencies of tasks required to meet applicable objectives
• Monitor and document project milestones and outcomes throughout the project lifecycle
• Identify and remove obstacles and impediments that may prevent the team from achieving its goals
• Ensure that controls are identified and operationalized to allow benefit tracking and reporting
• Produce project status, quality management, budget, and operational reporting
• Implement contingency and recovery plans when milestones are missed
• Identify root causes of substandard outcomes and recommend appropriate resolutions
• Review work performed by others and provide recommendations for improvement
• Coach and mentor team members on agile methodologies and Rally software platform best practices

Required Qualifications:

• 5 years of experience as a scrum master or managing projects with 10 or more resources
• 3 years of experience with Rally Software (formerly CA Agile Central)
• Excellent communication and interpersonal skills
• Ability to build relationships and influence stakeholders at all levels
• Experience working in or supporting contact center operations
• Ability to adapt to an environment with frequent organizational changes and ad hoc priorities
• Advanced skills in Microsoft PowerPoint and experience generating material for senior leaders
• Proficient in Microsoft Outlook, Word, Excel, Visio, OneNote, Teams, and SharePoint

Preferred Qualifications:

• Certified Scrum Master (CSM) or Agile Coach (ACC)
• PMP or PMI Certified
• Familiarity with Genesys contact center products (Genesys Cloud, PureConnect, Engage)

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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