Job Title: ServiceNow Vulnerability Response Administrator

Location: Multiple Locations in the US

Duration: 6 months

Duties:

The ServiceNow Vulnerability Response Administrator will be a crucial member of the Vulnerability Management team, performing hands-on support for end-users, day-to-day maintenance, planning, and testing system upgrades, coaching other team members on best practices, as well as troubleshooting advanced custom applications. The ServiceNow Vulnerability Response Administrator will work with architects, developers, and other product members in the fulfillment of updates, fixes, and new features within our key application, ServiceNow Vulnerability Response (SN VR).

Skills:

• Monitor and troubleshoot the performance of the ServiceNow environments (Dev, Test, and Production Instances). Conduct routine health assessments, ensuring peak performance and availability.
• Implement and maintain ServiceNow security policies, roles, and access controls, ensuring data confidentiality and compliance with regulatory requirements.
• Perform regular application updates and patches, ensuring system stability and security compliance Lead Support interactions with Cases, Changes and Requests, and escalations.
• Administer software and plugin upgrades, establish a rollback plan for upgrades, ensuring minimal disruption in case of unforeseen issues.
• Collaborate with stakeholders to identify workflow requirements and streamline business processes.
• Develop and maintain ServiceNow Performance Analytics dashboards and indicators to provide insights into platform usage and performance.
• Configure and maintain ServiceNow integrations with third-party systems, ensuring data integrity and seamless communication.
• Collaborate with project managers, business analysts, developers, and other stakeholders to define project requirements, milestones, and deliverables.
• Document project-related configurations, customizations, and integrations, capturing lessons learned and best practices for future reference.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.