Description

Position Summary: Responsible for providing comprehensive technical support for all essential technology within organization, with a primary focus on audiovisual equipment, PC’s and related peripherals. This role involves troubleshooting and resolving hardware/software issues, network problems, audio/visual issues, telecommunications, and home automation. Additionally, the specialist will assist in maintaining and upgrading equipment across multiple locations to ensure optimal performance. 

Position Responsibilities:

• Partner with IT Director and team members to meet objectives and providing technical support.
• Plan and implement special projects assigned by the IT Director.
• Troubleshoot and resolve technical issues, including hardware/software problems, network problems, audio/visual issues, telecommunication, and home automation.
• Evaluate new technology and recommend integration with existing systems to improve processes.
• Install and maintain networked personal computers, servers, AV equipment, associated peripheral equipment.
• Ensure proper set-up, maintenance and upgrades of operating systems and application software.
• Provide support, monitoring, testing, and troubleshooting hardware/software problems.
• Respond to technical support requests and ensure a timely resolution of issues.
• Perform multimedia tasks as required.
• Follow schedules as required and maintain consistency of daily, weekly, and monthly activities making recommendations for processes improvements.
• Maintain flexibility for on-call duties, occasional weekend work and travel is required.
• Adhere to all OSHA safety regulations.

Qualifications

Essential skills and experience:

• High School diploma required: Some college/degree preferred.
• Minimum 3 years of experience.
• Exceptional interpersonal and communication skills; positive attitude
• Prior experience in customer service, audiovisual systems, advance communications, and technical problem solving.
• Proficiency in A/V and networking, wiring, infrastructure, and the support of those systems
• Demonstrated proficiency in Microsoft operating systems, Microsoft Office, telecommunications, networking.
• Ability to thrive in a fast paced, challenging environment with the ability to multi-task and prioritize workload independently.
• Excellent knowledge of general office procedures.
• Strong time management skills: ability to complete multiple projects.
• Attention to detail, honesty, adaptability, dependability, and a willingness to preform hands-on work.
• Ability to maintain confidentiality and professionalism.
• Possess a valid driver’s license with a good driving record.\

Valued but not required skills and experience:

• Experience in private estate/hotel/ hospitality/museum setting.
• Industry-specific certification(s) preferred.

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands:Standing, walking, sitting, lifting, bending, and working in tight spaces. Close vision demands due to continual desktop computer work requirements. Driving of personal vehicle required to various local properties. Out of town travel required. Occasional lifting of up to 40 pounds.
• Work environment: Fast-paced, Office/cubical setting as well as computer room. Noise level usually moderate to loud
• Travel: Some travel required, often on short notice.

• General sign-off: The employee is expected to adhere to and ensure compliance with all relevant OSHA safety regulations for all facility personnel; as well as all company policies, and to act as a role model in the adherence to policies.