Description

Position Summary: Responsible for performing all domestic household duties, ensuring that the residence is maintained to the highest aesthetic standard, while maintaining owners privacy. Oversees the work and prioritization of supporting housekeepers to ensure all team tasks are completed in a timely fashion. Assists the owners as needed.

Position Responsibilities:

• Establish and maintain processes to maintain the home to the highest aesthetic and performance standards
• Help coordinate and oversee special events including set-up and post event clean-up
• Anticipate and recognize the needs of the house and owners with little guidance and oversight
• Conduct frequent reviews of the physical surroundings to ensure quality issues are identified and reported to the appropriate department and are rectified
• Coordinate contractors and ensure appropriate quality product / Maintain appropriate supply inventories
• Coordinate housekeeping schedule in order to minimize impact to the owners
• Proficiency in working with high grade surfaces; wood, leather, furniture, carpet, silver, artwork, antiques
• Make recommendations to improve and upgrade the level of detail, service, and operational sophistication
• Assists in forming an annual Housekeeping budget; participates in ongoing Finance related procedures (e.g., invoice processing, budget-to-actual reviews)
• Occasional travel to assist other teams when needed
• Adhere to all OSHA safety regulations

Essential skills and experience:

• High school diploma required
• Minimum 3 years’ experience in the cleaning maintenance of high-quality homes/hotels
• Exceptional interpersonal and communication skills; verbal, written, and email
• Maintains a positive attitude
• Flexibility and willing to work extended hours and weekends as needed, flexibility in traveling between properties as requested
• Demonstrated managerial and organizational skills
• Excellent knowledge of general office procedures; as well as intermediate knowledge of smart phone and computer skills
• Excellent time management skills: ability to organize and coordinate multiple projects with available resources
• Keen attention to detail, honesty, adaptability, dependability, and a willingness to do hands-on work
• Ability to maintain a high level of strict confidentiality and professionalism

Valued but not required skills and experience:

• Private estate/hotel/ hospitality/museum experience
• Valid driver’s license with a good driving record

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands:Basic standing, walking, kneeling, climbing stairs, frequent bending, reaching, twisting, turning, pushing and pulling. Occasional lifting of heavy items.
• Work environment: Home setting. Noise level usually moderate.

• Travel: Frequent local daytime travel as needed for running errands. Up to 25% domestic US travel as needed for coverage, often on short notice.
• General sign-off: The employee is expected to adhere to and ensure compliance with all relevant OSHA safety regulations for all facility personnel; as well as all company policies, and to act as a role model in the adherence to policies.

Qualifications

WHO ARE YOU?

You are a self-motivated, go-getter who takes extreme pride in their work. You require little supervision, and work well independently; but also enjoy being part of a team. You are detail oriented, and work well with structure and schedules; but you're fluid enough to change direction with little notice. You're open to feedback, because you always want to be just a little better than you were the day before. You think on your feet, and are an effective communicator - regardless of whether you're chatting with an intern or presenting to the CEO. You are able to manage multiple projects at once, and have great people management skills, for when it's time to delegate. You're professional, but don't take yourself too seriously and have an excellent sense of humor. You consider your profession more of a lifestyle than just a job - and are passionate about the career path you've chosen for yourself. You are open-minded, and willing to speak up when you have great ideas. You aren't afraid of change, and seek out opportunities to improve processes. You're comfortable leading (and completing) projects, and do so with a positive attitude. Your background likely consists of work on large properties, private estates, or in luxury hotels. You've taken on a lot in your career, and you're ready for your next challenge!

WHO ARE WE?

DFI is a private property management company dedicated to providing unparalleled Service Excellence to our clients. In support of our goal, we work hard to develop an amazing culture for our teams which extends far beyond a typical organization or benefits package. We offer many exciting programs that focus on developing the whole person - we work hard, play hard and know how to have FUN!

Why DFI?

• Fun, team-oriented environment
• Competitive salary and performance based bonus program
• 100% employer paid medical, dental, and vision insurance for employees and their dependents (with participation in our Wellness Incentive Program)
• 401(k) match
• Generous vacation and personal time off allowance
• Charitable donation matching program
• Training and development opportunities
• Programs and activities to encourage a balanced lifestyle

This is a drug free workplace where all candidates are required to complete a background check and drug test before employment

DFI is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: DFI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at DFI are based on business needs, job requirements and individual qualifications, without regard to age, race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. DFI will not tolerate discrimination or harassment based on any of these characteristics.