Description

Assistant Store Manager (Full-Time)

Position Summary:

Join the Splendid family where our love of softness drives all we do, from the fabric of our clothes to the moments we create in our stores, with our customers and in our communities. At Splendid we believe in bringing people together. In good company and great conversation. We believe in taking time to enjoy the little things and more importantly celebrate the big things. We think that people should cherish every moment. Live it up. Laugh out loud. Play a little. We believe that home is truly where the heart is and that you should be able to bring a little piece of it with you everywhere you go. That's why what we create fits seamlessly into the lives of our customers. Splendid offers the opportunity to bring this vision to life in our stores.

As a leader on the Store Management Team the Assistant Store Manager’s key role is to ensure the highest level of customer engagement is met and sales results are achieved. The Assistant Store Manager assists the Store Manager with all aspects of the day-to-day operations of the store, including driving sales, providing an exceptional customer experience, recruiting top talent and coaching and developing the team. In partnership with the Store Manager, the Assistant Store Manager ensures that all company policies & procedures, corporate directives and initiatives are enforced and properly implemented within given deadlines and ensures store standards are maintained.

Key Responsibilities:

• Contributes to the overall store success by ensuring store sales goals are met while also achieving individual sales goals.
• Responsible for delivering exceptional customer experiences and driving sales by styling and wardrobing each customer based on their needs. Responsible for setting the example for customer engagement that exceeds industry standards.
• Responsible for building client relationships and driving store sales along with excitement about our brand through client outreach.
• Communicates effectivity with Store Manager regarding individual goals and skill development updates, employee relations and day to day operations. Responsible for timely communication to Store Manager regarding any operational or policy compliance related matters.
• Assists with training, coaching, developing and motivating team to achieve maximum sales productivity.
• The Assistant Store Manager is an expert on store operations and policies & procedures, and ensures they are followed and enforced.
• Responsible for assisting with recruiting top talent to meet the needs of the business and retains talent that will contribute to sales growth.
• Assists with managing payroll and store scheduling within established guidelines to ensure proper coverage based on business needs.
• Assists Store Manager with day to day management of the store, in the absence of the Store Manager is responsible for all daily operations of the store.
• Represents the brand and ensures team members are embodying the brand in all interactions with customers and peers.
• Supports and executes directives from Visual Merchandising, Operations and Marketing and ensures that information is properly communicated to the store team and that all deliverables are completed within specified deadlines.
• Ensures Loss Prevention policies and procedures are followed. Assist with financial/sales audits and inventories to protect the store from internal and external shortage. 

Required Skills:

• Strong leadership ability.
• Strong time management skills.
• Able to meet performance expectations.
• Effective verbal and written communication skills.
• Strong organizational skills; ability to multitask and prioritize.
• Strong problem solving and decision making skills.
• Ability to accurately and efficiently operate cash register while following cash handling procedures.
• High level of initiative/self-starter.

Education/Experience:

• 3 years of related professional sales experience in specialty or luxury retail and/or customer service experience and 1-2 years of management experience.

Special Physical and/or Mental Requirements: 

• Repetitive hand motion while operating cash register or computer.
• Regularly interacts with the public in an often crowded and noisy interactive store environment.
• Standing required for entire work shift.
• Operate office equipment (i.e., computers, phone, fax, scanner and copier.)
• Must work weekend and night shifts.
• Climb ladders as needed.
• Bend, lift, open, and move product up to 50 pounds as needed.
• Occasional travel, often with little advance notice may be required. (including air and overnight travel)

Diversity Vision Statement:

We are committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. We are an equal employment opportunity of minorities, females, protected veterans and the disabled.

We are committed to providing equal opportunities in employment, and treating our associates and applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, or any other legally protected factor.