Job Title: ServiceNow Business Process Consultant

Experience: 7

Location: Chicago, IL

Onsite/Hybrid/Remote: Hybrid/Onsite

Duration: 6 months

Visa: GC, Citizen

Term: c2c

MOI: Skype

Special Notes:

Job Summary:

Job Description:

Top 5 Skills

· 5yrs experience with Service Now Platform

· 3yrs experience business process consulting/similar role

· Experience with ITIL processes, particularly Request, Problem, Incident, and Change Management

· Experience with ServiceNow Customer Service Management (CSM), Strategic Portfolio Management (SPM), and IT Asset Management (ITAM) modules

· Experience with web technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and system integration (SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST).

Certifications

· ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist for ITSM (CIS-ITSM) or other ServiceNow certifications.

· Certified Associate in Project Management (CAPM), Project Management Professional (PMP), Agile SAFe, Scrum Master, or ITIL certification is preferred.

Other Skills:

· Ability to manage multiple projects

· Familiarity with Agile/Scrum methodologies and the ability to lead scrum teams

· Excellent oral and written communication skills, with the ability to explain complex technical issues to non-technical people

· Active listening skills, respecting others' points of view and taking ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)

· Strong ownership, accountability, and attention to detail in all work efforts