Job Description:
Heartland Inn & Suites in Park Rapids is seeking a friendly, reliable, and professional front desk receptionist/night auditor to join our team. This position will play a crucial role in providing exceptional guest service and ensuring efficient hotel operations during the night shift.

Key Responsibilities:

• Welcome guests upon their arrival and complete their check-in process.
• Assist guests with check-out and handle any billing inquiries.
• Answer phones and provide information about the hotel’s services, facilities, and availability.
• Manage reservations over the phone, via email, or in person, and use reservation software to update guest details.
• Handle guest complaints or issues, ensuring that all matters are resolved promptly or escalated when necessary.
• Conduct nightly audits of the hotel’s daily transactions to ensure accuracy and compliance with financial and administrative protocols.
• Maintain the cleanliness and organization of the front desk area.
• Ensure security by monitoring CCTV and managing access to hotel rooms and facilities during the night.
• Prepare breakfast items and set up the breakfast area for guests each morning.
• Prepare reports on guest accounts, receipts, and transaction details for managerial review.

Requirements:

• High school diploma or equivalent; further training in hospitality is a plus.
• Previous experience in a hotel front desk or customer service position.
• Strong working knowledge of relevant computer software (e.g., reservation systems) and proficiency in Microsoft Office.
• Excellent communication and interpersonal skills.
• Ability to work night shifts, weekends, and holidays.

Benefits:

• Competitive hourly rate
• Flexible scheduling
• Employee discounts on hotel stays and services

To Apply:
Please submit your resume and a cover letter to gm@theheartlandinn.com or apply in person at Heartland Inn & Suites, 1009 1ST Street E, Park Rapids. We look forward to welcoming you to our team!

Job Types: Full-time, Part-time

Pay: $15.00 - $16.50 per hour

Expected hours: 20 – 30 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Night shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Shift availability:

• Night Shift (Required)

Ability to Commute:

• Park Rapids, MN 56470 (Required)

Work Location: In person