POSITION SUMMARY:

The Medical Office Specialist is a key member of the Physician Practice and provides clinical/administrative expertise to ensure all patients receive high quality, efficient care. Team members are responsible to answer phones, register patients, verify insurance and help with billing using their best customer service skills.

POSITION EDUCATION/ QUALIFICATIONS :

• High School/GED required

• Excellent customer service skills

• Computer skills required with knowledge of Microsoft Office suite

• Good written and verbal communication skills required

• Bilingual – English/Spanish, required

JOB KNOWLEDGE/EXPERIENCE :

• Minimum of one (1) year receptionist experience required

• Previous experience in a high volume medical office setting is preferred

• Medical terminology experience/education, preferred

POSITION RESPONSIBILITES:

• Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practice

• Physical Therapy evaluation, re-evaluation and treatment pre-authorization, management and tracking of treatment authorization date frames and applicable CPT codes

• Working front desk, greet patients and visitors; be courteous, polite and helpful to the public, patients and clients at all times when representing the practice, providing excellent customer service.

• Respect and maintain privacy and dignity of patients; assure confidentiality at all times

• Ability to answer and direct all phone calls appropriately received in a busy office maintaining the customer service skills as set forth by Renaissance Medical Foundation

• Ability to take accurate and understandable messages and route them to the appropriate party as necessary

• Make appointments for new and established patients

• Note cancelled and rescheduled appointments through prescribed protocols set up by the office, and documented in the EMR

• File faxed/scanned information in charts for review by provider, if needed

• Working at the reception desk, checking patients both in and out of the practice as needed, and properly documenting registration

• Communicating with patients and providers

• Scheduling, canceling, and rescheduling patient appointments

• Reminding patients of upcoming appointments and tracking missed appointments

• Forwarding telephone calls appropriately and following up on return calls

• Insurance verification and verification of patient demographics

• Retrieving and filing of medical records and delivering to appropriate providers as needed

• Weekly statistical reporting for Manager

• Other copying, filing, scanning and faxing duties

• Collecting co-pays and cash from patients, getting authorization on credit cards

• Entering charges, payments, and daily balancing, as needed

• Prepare and scan packets needed for billing company as needed

• Participates in infection control, departmental training equipment training and organizational CQI activities

• Other duties as assigned

LINES OF REPSONSIBILITES :

(Chain-of-command) Office Manager 2. Office Administrator 3. Assistant Director Executive Director

JR#: 12460