Director of Food and Beverage

Position Summary

We are seeking a dynamic and experienced Director of Food and Beverage to join our team and lead our culinary and dining services. In this position you will manage and supervise all aspects of the food and beverage operation of the hotel which includes restaurant dining and banquets to ensure success in the areas of finances, cost control, guest satisfaction and employee satisfaction are achieved.

Essential Functions

1. Supervise and manage the daily operations of the food and beverage department.
2. Ensure that the level of quality and presentation are being met according to standards on a daily basis.
3. Personally respond to all guests’ comments and complaints to ensure they are being handled in a timely manner.
4. Responsible for the purchasing and inventory functions of the department, to include managing a check book and processing invoices.
5. Active participation in the annual budget and weekly forecasting process.
6. Responsible for accuracy and processing of bi-weekly payroll.
7. Train staff for job competency and ensure they are aware of hotel policies and procedures including service standards for the hotel and guest brand standards in regard to service and cleanliness.
8. Monitor department to ensure all brand requirements are being met on a daily basis in both the kitchen area and front of the house.
9. Implement and monitor staffing levels to ensure guest satisfaction and cost control are met on a daily basis.
10. Responsible for the weekly scheduling process to ensure staffing levels are met based on hotel’s weekly forecast.
11. Monitor food and beverage sales and costs, and departmental profitability, against goals within assigned areas of the food and beverage department. Provide input into the preparation of the annual departmental operating budget as required. 
12. Review standards to ensure department is operating within brand and hotel requirements.
13. Deal with staff inquires and issues in a timely and professional manner.
14. Responsible for training, supervising, and monitoring food sanitation and safety procedures in the kitchen and dining area.
15. Responsible for working with the sales department and housekeeping department to ensure banquets are handled according to BEO requirements and to the guest’s satisfaction.
16. Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards and guest’s expectations.
17. Responsible for hiring, training, management, development, and evaluation of all food and beverage employees including managers, supervisors, and line employees.
18. Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies.
19. Monitor and maintain procedures to
    • ensure the security and proper storage of food and beverage products, inventory, and equipment,
    • ensure the security of monies, credit and financial transactions,
    • replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and
    • minimize waste and pilferage.
20. Ensure that all food and beverage equipment, including but not limited to sinks, hoods, coolers, freezers, etc., are in proper operational condition and are cleaned on a regular basis. Ensure that all food and beverage facilities including banquet/convention space are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify Engineering immediately of any maintenance and repair needs. 
21. Conduct inventory according to established procedures and timeframes as assigned. Assist with determining minimum and maximum stocks for all food, beverage, material, and equipment.
22. Development and implementation of local food and beverage marketing programs for the hotel; support system-wide food and beverage marketing programs and promotions.
23. Interact with outside contacts:

• • Guests – to ensure their total satisfaction.
  • Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
  • Regulatory agencies – regarding safety and compliance matters
  • Other contacts as needed (professional organizations, community groups, local media)
  • May serve as Manager on Duty or assist with other duties as assigned.

1. Ensure compliance with all hotel and brand policies and procedures, as well as local, state, and federal laws and regulations.
2. Demonstrate the leadership qualities as outlined in the DHS Leadership Job Requirement Chart

Education and Experience

• Previous food & beverage experience within a luxury hotel.
• Previous management experience.
• Certificate in Food Sanitation a plus.

Skills and Abilities

• Clear verbal and written communication skills
• Certified food handler
• Must be able to work in a fast pace and high-volume environment.
• Ability to motivate and train employees in guest services.

Additional Responsibilities

• Adhere to all work rules, policies and procedures established by the hotel, including but not limited to those contained in the employee handbook.
• The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absences, retirement plans, paid time off, and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. This position is included in the Company’s BONUS PROGRAM.

Compensation

$90,000 - $110,000