Description

JOB DESCRIPTION:

Diagnostic Outpatient Imaging specializes on imaging exams to help our community and their families. DOI performs imaging such as CT, MRI, Ultrasound, Mammography, Bone Density, and X-Ray. Our best interest is for our patients to feel welcome and at ease as soon as they walk into any of our three locations in town.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Meet and greet all patients, physicians, their staff and visitors, by proving the best patient care to all in person and over the phone in an ethical and professional manner. Conducting patients interviews for registrations process at front desk or to schedule patients over the phone. Ensuring that patient's records and exams information are accurate and up to date.

Overall, DOI's mission is to earn the loyalty of the people we serve by providing care with integrity, professionalism and high-quality patient care.

Front Desk Essential Functions:

1. Meet and greet patients and visitors in person and over the phone.
2. Maintain patient confidentiality in accordance with HIPAA regulations.
3. Ability to pay attention to detail and multitask.
4. Ability to show initiative.
5. Responsible and have availability on a different shift schedule to open and close the facility.
6. Stable work history.
7. Demonstrates excellent ethics and professionalism in communication.
8.  Communicate with the Physicians, medical offices, patients and family insurance companies.
9. Performs related general office/clerical support duties.
10.  Monitors patient schedules, work flow, and activities of all modalities to assure smooth and coordinated patient flow. 
11.  Must have a professional appearance and promote confidence and friendliness towards patients and coworkers.
12. Ability to work with supervision and be able to follow defined protocol.
13.  Follow correct techniques and procedures based on DOI's rules and regulations. 
14. Register patients as they walk for their appointments by obtaining needed documentation. 
15. Verifying all information provided is accurate and up to date.
16. Schedules appointments in person or by phone in a compassionate, ethical, professional, and kind manger.
17. Works well under pressure and capable of multi-tasking a diverse set of responsibilities. Including completing multiple assignments from physicians, office manager, leaders and the handling of daily operations.
18. Identify and be able solve critically problems as they arise, as well be able to approach leadership to request guidance.
19. Work through faxed patient forms/orders to schedule in a timely manner. 
20. Reporting changes needed on patient's appointments.
21. Contributes to the team with effort and enthusiasm by accomplishing related results.

Requirements

REQUIREMENTS FOR ALL EMPLOYEES:

1. Interprets, role models, and enables DOI’s mission, and leadership core values.
2. Follows all DOI’s policies and procedures, including safety procedures, at all times.
3. All employees are responsible for maintaining a safe workplace environment. This responsibility includes, but is not limited to reading and following DOI’s safety policies, programs, emergency preparedness, and general procedures. 
4. Employees are responsible for immediately reporting any safety violations of the facility, employees, participants and/or third parties to their leaders, DOI Management, and/or HR representative.
5. Communicates with all levels of staff and public as appropriate to the job.
6. Conducts and attends meetings and training sessions as required.
7. Responsible for equipment, supplies, documents, and materials related to job.
8. Complies with all federal, state, and local regulations.
9. Assures proper storage of all records.
10. Perform duties as the job describes and assigned as needed.

SKILLS:

• HIPAA Standards 
• Multi-tasking
• Able to handle in a professional and accurate manner, heavy volume of calls
• Excellent verbal communication skills
• Experience with computers
• Teamwork
• Compassion
• Adaptability
• High Energy
• Telephone Skills
• Customer Service/Patient Care
• Time Management
• Detailed Oriented
• Scheduling
• Professionalism
• Quality Focus

JOB QUALIFICATIONS:

1. High School diploma or GED.
2. Must have three years administrative experience in the medical office.
3. Excellent verbal and written communication skills required. 
4. Reliability and flexibility to work different shifts.
5. Excellent interpersonal skills required, with ability to interact at all levels and be able to get along with diverse personalities.
6. High degree of confidentiality and ethics needed.
7. Analytical ability and be detailed oriented, well-organized and be able to handle multiple priorities.
8. Be able to work under pressure with constant interruptions.
9. Be able to work independently or with a large group of people.
10. Have excellent decision-making skills, and possess strong conflict resolution skills.
11. Knowledge of operation of computers and MS Office software.

IMPORTANT NOTICE:

This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced, or deleted to meet the business needs.

EEOC STATEMENT:

Diagnostic Outpatient Imaging is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, sex (including pregnancy),national origin, gender, disability, genetic information, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Diagnostic Outpatient Imaging will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.