4 Delivery Supervisor Jobs in Greenwood, IN
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Diakon Logistics is Hiring a Delivery Supervisor Near Greenwood, IN
Job DescriptionCompany Profile: Diakon Logistics provides white-glove, last-mile delivery solutions for the most reputable furniture and appliance retailers in the country. Come join our growing company.
Job Overview:Delivery Supervisors will report to the Market Operations Manager. Delivery Supervisors will guide deliveries of merchandise and appliances to customers by coaching and coordinating a group of independent contractor carriers and Diakon service representatives. With the leadership and support of the Market Operations Manager, build capabilities within their teams to execute the overall company's strategy and achieve results for their department(s) today and tomorrow. They work cross-functionally with key partners in our corporate office and client leadership to effectively achieve or exceed goals and produce outcomes in line with the company’s vision. The leader we seek for this role emanates the Company's culture and inspires others to create possibilities that otherwise wouldn't exist. They are a leading example of self-development to those around them and can also be found present on the floor encouraging and energizing their team.
Responsibilities and Duties:
Job Overview:Delivery Supervisors will report to the Market Operations Manager. Delivery Supervisors will guide deliveries of merchandise and appliances to customers by coaching and coordinating a group of independent contractor carriers and Diakon service representatives. With the leadership and support of the Market Operations Manager, build capabilities within their teams to execute the overall company's strategy and achieve results for their department(s) today and tomorrow. They work cross-functionally with key partners in our corporate office and client leadership to effectively achieve or exceed goals and produce outcomes in line with the company’s vision. The leader we seek for this role emanates the Company's culture and inspires others to create possibilities that otherwise wouldn't exist. They are a leading example of self-development to those around them and can also be found present on the floor encouraging and energizing their team.
Responsibilities and Duties:
- Accomplishes objectives by educating, assigning, scheduling, coaching, and counseling Diakon Service Representatives; communicating expectations; planning, monitoring, appraising job contributions; adhering to policies and procedures.
- Achieve goals set forth by the client & Diakon Logistics
- Hold your staff accountable to company policies and procedures.
- Conduct employee reviews to reaffirm expectations and progress following Diakon Logistics’ Employee Review Process
- Maintains safe, secure, and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations.
- Oversee multiple functions daily – Monitoring delivery routes, accurate recording of daily activity, client billing, deliver contractor settlements, claims, routing, fleet tracking, metrics, and reporting dissemination.
- Build relationships with the local client.
- Consistent and immediate communication of operational challenges and customer escalations while executing resolutions timely.
- Meets financial and operational standards by ensuring work accuracy within strict deadlines.
- Provide solutions while minimizing risks for all parties.
- Hold Delivery Teams accountable to client’s SOP’s.
- Claim Management
- Communicate updates to Diakon Claims Administrator
- Conduct a thorough investigation following Diakon’s Claim SOP
- Protect Diakon’s business interests and exposure.
- Educate delivery teams on Clients claim process to avoid risk.
- Bilingual with Spanish highly preferred
- Ready to make a difference.
- Excellent computer skills with experience using Excel and MS Office applications.
- Hands-on management approach that shares responsibilities to ensure the customer is served.
- Effective communication skills with awareness of relationship building skills.
- Excellent written and verbal communication skills.
- High energy, deadline-oriented, with a strong focus in customer service and time management.
- Bachelors’ Degree and/or 2-3 years in the logistics/supply chain field preferred
- Able to stand and/or walk for long periods of time.
Job Summary
JOB TYPE
Full Time
SALARY
$66k-92k (estimate)
POST DATE
06/18/2024
EXPIRATION DATE
08/17/2024
WEBSITE
diakonlogistics.com
HEADQUARTERS
Warrenton, VA
SIZE
100 - 200
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The following is the career advancement route for Delivery Supervisor positions, which can be used as a reference in future career path planning. As a Delivery Supervisor, it can be promoted into senior positions as a Logistics Senior Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Delivery Supervisor. You can explore the career advancement for a Delivery Supervisor below and select your interested title to get hiring information.
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