PURPOSE ANDSCOPE:

PRIMARY DUTIES / ACTIVITIES:

• Conduct assessments and devise plans of care to help improve adjustment to dialysis
• Assist with home management in conjunction with the Inter-Disciplinary Team (IDT)
• Communicate effectively with the IDT about patient issues, intervention and goals
• Consult with doctors, therapists and medical professionals
• Work with admissions to ensure insurance issues are addressed
• Actively participate in activities that elevate clinical outcomes throughout the QAPI process
• Work with Crown web for submission of data
• Participate in individual & group projects as directed by management
• Other duties, as assigned

CUSTOMERSERVICE:

• Responsible for supporting the values and customer service standards of HDS.
• Accountable for outstanding customer service to all staff, clients and vendors
• Develops and maintains effective relationships through effective and timely communication.
• Initiates action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner

EXPERIENCE AND REQUIRED SKILLS:

• Must be PC proficient and able to thrive in a fast-paced setting; experience in Microsoft Office Suite: Outlook, Word and Excel a must;
• Good presentation & communication skills
• Must be productive & resourceful with the ability to meet deadlines

• Must be a self-starter who can work independently yet function in a highly collaborative, fast-paced team environment.
• Ability to multi-task, work under pressure and meet deadlines effectively
• Excellent written and oral communication skills
• Strong data entry, organizational and interpersonal skills
• High integrity, team player with patient service focus and flexibility

EDUCATION:

• Minimum 1 year of experience working as a renal social worker
• Masters of Social Work, required
• Licensed Social Worker (LSW) required

PHYSICAL DEMANDS AND WORKING CONDITIONS: