The Assistant Office Manager is responsible for overseeing administrative support in partnership with the Office Manager, ensuring the smooth operations of our office. In this role, you will play a crucial part in generating sales revenue growth through employee training and engagement.

Upholding quality control and safety measures, you will enhance operational procedures and systems, contributing to the overall success of the practice. Assistant Office Managers will carry out supervisory responsibilities in the absence of their Office Manager in accordance with the company’s policies and applicable laws.

This is a full-time position with possible late evening and weekend shifts. Availability for an on-call schedule is required.

Who We Are

At Diamond Braces, we believe in creating a brighter future and enhancing the quality of life through healthier smiles. Upholding our “No Smile Left Behind” philosophy, our mission is to offer customer-centric orthodontic care that is founded on Affordability, Accessibility, and Amazing customer service (the ‘AAA Experience’). We are committed to ensuring every individual can embrace the confidence that comes with a healthy and happy smile.

Since our founding in 2000, Diamond Braces has continued to earn the trust of thousands of clients and create better access to orthodontic care throughout the Tri-State area. We have created over 100,000 new smiles (and counting) and expanded to include multiple locations, with over 60 Orthodontic practices providing high-quality care for our patients. Our vision is to treat patients and employees with the highest ethical standards.

Our goal for the future is to increase our footprint through underserved communities and provide quality orthodontic care for generations to come. We have become known for being one of the most experienced and affordable orthodontic providers, passionate about delivering expert care and making people smile.

What you can expect with a career at Diamond Braces:

• Competitive salary bonus opportunities
• Full-Time Hours
• Health, Dental, and Vision insurance packages
• PTO
• 401(k) with company match
• Discounted orthodontic care for you and your family
• Ample growth & advancement opportunities
• Full-scale mentorship
• Covered CE courses
• Choice of convenient locations near your home

Essential Functions

Sales and Operations:

• Enhance sales revenue growth off the office
• Contribute to strategic plans and reviews, implementing action plans to improve production, quality, and customer-service standards
• Assist in forecasting requirements, preparing annual budgets, and analyzing variances
• Communicate all operating policies and issues at department meetings
• Manage staff levels, wages, hours, and contract labor to revenue and labor budgets
• Communicate with legal counsel and safety department to ensure all processes remain OSHA-compliant

Management and Leadership:

• Develop operational systems for excellence in customer service, employee retention, profits, and growth
• Maintain a safe and healthy work environment, ensuring compliance with legal regulations
• Plan and review compensation actions; enforcing policies & procedures
• Initiate corrective actions as needed
• Develop plans for employee retention and growth
• Lead department managers and supervisors, including review & approval responsibilities for all operations employees

Recruitment & Training:

• Assist in recruiting, selecting, training, and coaching employees
• Communicate job expectations and review job contributions of team members
• Lead the team to provide exceptional customer service levels
• Participate in educational opportunities and update job knowledge through industry publications, maintaining a professional network, and participate in professional organizations

Customer Service and Communication:

• Serve as the primary point of contact for customer issues and accidents on-site
• Work closely with the management team to set and implement policies, procedures, and systems
• Develop office operations in a customer service and satisfaction centered framework

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

• 3 year(s): Managerial/supervisory experience
• Bachelor’s degree preferred, or a minimum of 5 years' experience in dental/orthodontic office in lieu of professional degree

• Ability to sit for extended period while working on a computer
• Ability to lift 25 pounds
• 3 year(s): Customer service experience