2 Service Dispatcher Jobs in Anchorage, AK
Diamond Heating & AirTemp Alaska is Hiring a Service Dispatcher Near Anchorage, AK
Job Description
Service Dispatcher
Diamond Heating & Air Temp Alaska has been proudly serving the residents and businesses of Anchorage since 1996. We understand that working with motivated, team-oriented individuals and leaders makes all the difference. We treat every employee with respect and offer a culture emphasizing quality of life and collaboration. This outlook ensures that our clients receive the best quality of service because our professionals love what they do. If you are ready to take the next step in your career and thrive with a company that will help you succeed, apply today for more information!
Pay: Depending on experience
Why Choose Diamond Heating & Air Temp Alaska?
- Unmatched company culture
- Industry-leading pay rates
- Comprehensive benefits package which can add $8-10/hr on top of your hourly rate!
- Paid time off
- 401(k) with Company Match
- Health & Dental Insurance
- Company-paid life insurance
- Growth and advancement opportunities
- Birthday cupcakes
- Company BBQs, friendly contests, and fun events!
- Emotional support dogs on-site!
Hours : 8:00 am to 5:00 pm, Monday through Friday, some overtime as needed
Primary Job Function: Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Maintain clear and concise communications with department managers, employees and company customers, including keeping customers apprised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Assist technicians with quoting repairs as needed. Ordering parts and receiving PO's. Staging parts as needed to technicians.
Required Qualifications:
- High school diploma or its equivalent
- 2 years customer service, administrative or scheduling experience
- Ability to pass a pre-employment background check
- Proficient using Microsoft Office Products
- Superior customer service experience and strong phone skills
- Positive attitude and strong work ethic
- Professional and energetic communication
- Ability to multitask and problem solve effectively
- Strong follow up skills and detail oriented
- Conduct self in a professional manner always
- Previous dispatch or schedule coordination experience preferred
- Service Titan experience preferred
Job Summary
Full Time
$43k-55k (estimate)
06/30/2024
07/13/2024
diamondheatingalaska.com
ANCHORAGE, AK
50 - 100
1996
Private
JERRY RALSTON
$10M - $50M
Specialty Trade in Construction
Related Companies
The following is the career advancement route for Service Dispatcher positions, which can be used as a reference in future career path planning. As a Service Dispatcher, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Dispatcher. You can explore the career advancement for a Service Dispatcher below and select your interested title to get hiring information.
If you are interested in becoming a Service Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Dispatcher for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Dispatcher job description and responsibilities
Service Dispatchers manage customer phone calls and organize service calls such that HVAC Technicians can move efficiently from job to job throughout the day.
01/20/2022: Wilmington, NC
Service Dispatchers are office professionals who oversee HVAC Technicians' work and direct them to jobs that require attention.
02/07/2022: Washington, DC
The service dispatcher will also ensure that the necessary tools and parts are ready for the job.
02/27/2022: Moline, IL
Service dispatchers prioritize service requests and schedule jobs accordingly to address the most urgent customer needs as quickly as possible.
03/04/2022: Binghamton, NY
Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed.
03/06/2022: Memphis, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Dispatcher jobs
Moreover, the management will need to train technicians and the dispatcher to work together.
02/17/2022: Billings, MT
Other duties usually seen on a Service Dispatcher resume example are relaying work order and messages, communicating with work crews, addressing customer questions, and maintaining records of service requests.
02/23/2022: Peoria, IL
Analyze how jobs are being assigned, scheduled and re-scheduled.
01/28/2022: Atlantic City, NJ
Typically requires a high school diploma or equivalent.
03/24/2022: New Suffolk, NY
Dispatchers need the technological skills to use computers, software, radios and recording equipment.
02/22/2022: Gary, IN
Step 3: View the best colleges and universities for Service Dispatcher.
