ServiceNow Architect

Location : Charlotte, North Carolina

Mandatory Certification-

CSA (ServiceNow system administrator)

CAD (Certified Application Developer)

CIS - IT Service Management (Certified Implementation Specialist), ITOM/SIR/VR

Technical Skills

• Hands on with platform security, implementation, operations, upgrades, integrations, developments etc.
• Strong understanding of ServiceNow best practices
• Troubleshooting knowledge of event co-relation
• SNOW version upgrades
• Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists
• Experience on creation and customization of complex workflows and custom workflow activities
• Experience in development of custom modules/Application.
• Hands on in Glide and Jelly Scripting, Java Script, HTML, XML, AJAX,JSON, CSS
• Webservices, SOAP, email, and other integration
• Experience working with Performance Analytics, email notifications, inbound actions, reports, gauges, and home pages
• knowledge on AngularJS, Bootstrap and service mapping will be added advantage
• Expertise on API integrations with other systems
• Working with technical teams, business partners and project managers to assess, determine and mitigate possible cross impact to proposed releases and schedule project implementations as well as determine and understand business priorities and manage expectations to support on-going business needs.
• Performing the installation, configuration, design, and implementation of compliant processes, intermediate to advanced troubleshooting and root cause analysis to identify and eliminate issues
• Expert on ServiceNow ITSM, ITOM and SecOps modules
• Well versed with ITIL processes
• Well versed with project management
• Good communication and customer interaction skills

Process Skills:

• Well versed with ITIL
• Well versed with project management
• Prepare stories, estimate efforts and plan execution.
• Mentoring team members on technical skills

Behavioral Skills:

• Good communication skills
• Mentoring Experience
• Presentation skills
• Working experience in a collaborative and high-performance team

Qualification:

• 10 years of relevant working experience in ServiceNow Development, implementation of multiple modules
• CS or MCA